Clinic Operations Lead

👋 Meet knownwell, weight-inclusive healthcare for all. Join a dynamic company that is changing the way care is delivered for patients with obesity. knownwell is a weight-inclusive healthcare company offering metabolic health services, primary care, nutrition counseling and health coaching services for anyone of any size. Our hybrid model allows for both in-clinic and virtual care to bring support to patients where and when they need it. To learn more about our recent Series B funding, led by Andreessen Horowitz and CVS Ventures, please check out this article. We’re looking for a Medical Assistant, Clinic Operations Lead to join our team and help lead day-to-day operations at our flagship knownwell clinic in Needham, MA. This unique hybrid role is designed for an experienced Medical Assistant who’s ready to take on both clinical responsibilities and operational leadership within a high-performing, tenured team. You’ll split your time 50/50 between patient care and administrative/leadership tasks, and serve as a key partner to the Market Practice Manager.  This is an ideal opportunity for someone who is a self-starter, thrives in a fast-paced environment, and is looking to grow into a future Practice Manager role as the clinic scales.  Schedule: Monday-Friday  EMR: Athena  Responsibilities:

Clinical Responsibilities (50%):

Set the pace and lead by example in how clinical care is delivered — modeling efficiency, professionalism, and compassionate, weight-inclusive care for the rest of the team 

Provide direct patient care including vitals, histories, triage, procedures, and support for virtual visits 

Manage patient flow from check-in through discharge 

Coordinate clinical follow-up, including referrals, prior authorizations, and lab/test result tracking 

Maintain clean, well-stocked, and ready exam rooms 

Support our weight-inclusive, affirming approach to care in every patient interaction 

Operational & Leadership Responsibilities (50%):

Serve as the go-to clinic team member on the ground, escalating issues and supporting real-time clinic needs 

Partner closely with the Market Practice Manager on daily operations, staff coordination, and patient experience 

Help onboard, support, and informally mentor other MAs as the team grows 

Assist with administrative tasks such as inventory, scheduling, and performance tracking 

Identify and help implement workflow/process improvements in collaboration with clinic leadership 

Support clinic-wide communication and team alignment 

Requirements:

A leadership mindset — you set the tone for clinical excellence through your own work, modeling best practices in efficiency, professionalism, and compassionate, inclusive care  

Certified Medical Assistant with 3+ years of clinical experience 

Experience as a lead MA, trainer, or similar role is a strong plus 

Strong organizational and communication skills 

Comfort navigating both clinical and operational challenges 

Familiarity with EMRs (Athena experience preferred) 

A patient-first mindset and commitment to inclusive, non-judgmental care 

Ambition to grow into a Practice Manager or clinic leadership role