Client Support Technical Specialist (Barcelona)

🚀 Join Onebox Team – Where Innovation Meets Entertainment

Onebox, a company within the Fever Group, is the leading provider of end-to-end ticketing solutions for events. From event setup to on-site validation, our platform processes thousands of transactions per minute, ensuring smooth access to concerts, sports, theater, and more.

If you love dynamic environments, customer success, and the world of sports and live events, this is your place.

• Based in Barcelona with a hybrid model.
• A team that values ownership, collaboration, and impact.
• Building smarter ticketing solutions for the entertainment and sports industries.

Your mission

We’re looking for a Client Support Technical Specialist (IT HELP DESK) to join our Support team — someone with a helpdesk mindset, strong problem-solving skills, and a genuine passion for helping clients succeed.

In this role, you’ll be the first point of contact for all client technical requests, ensuring fast, reliable, and proactive assistance. You’ll work closely with our Client Success, Sales, and Tech teams to troubleshoot issues, guide clients through platform functionalities, and make sure they get the most out of our solutions.

If you enjoy combining technical troubleshooting, client interaction, event management and continuous learning, this role is for you.

About The Role

• Be the go-to person for our clients — providing fast, friendly, and effective technical support.
• Deliver training sessions to help clients make the most of our platform.
• Manage helpdesk-style support, responding to incidents with speed, clarity, and professionalism.
• Work cross-functionally with internal teams to improve processes and enhance the overall client experience.
• Participate in on-site event support when needed, ensuring smooth operations and exceptional service.
• Handle key client tasks such as:
      •    Activating/deactivating promotions and templates
      •    Ticketing setup and configuration
      •    Exporting data, generating reports, and monitoring access activity

Schedule
Monday to Friday from 9:00 to 18:00 (1h lunch break)
Availability required for rotating late shifts (15:00–23:00), weekends, and public holidays
On-call and event travel shifts are compensated with additional pay

About You

Basic skills and qualifications

• Experience in technical support, helpdesk, or client-facing troubleshooting roles.
• Work proficiency in English
• Excellent communication skills, building trust and strong relationships with clients. 
• Proactive mindset, anticipating client needs and providing solutions.
• Strong teamwork abilities, collaborating with different teams to deliver the best experience. 
• Empathy and customer focus, understanding their needs and delivering outstanding service.
• Problem-solving skills, efficiently managing and resolving issues. 

Preferred skills and qualifications

• Knowledge of ticketing, events, or platform-based products is a plus
• Education or training in networks, computer science, or similar

Benefits & Perks

• Temporary contract 6 months + Permanent contract
• Hybrid work model – Possibility to work 3 days from home
• 23 vacation days + your birthday off
• Training budget to fuel your growth
• Private health insurance with a special employee discount for you and your family.
• Wellhub access – Stay active and healthy
• Flexible remuneration with Endenred
• Team events, after-work activities & two annual parties

Diversity & Inclusion

We believe in fostering an inclusive and diverse environment, where different perspectives drive innovation. We encourage applications from all backgrounds, genders, and experiences. Even if you don’t meet 100% of the requirements, don’t hold back. We value mindset and potential as much as experience.