Client Support Specialist - L1

At Trackforce, we’re transforming the way physical security operations are managed worldwide. As the leading SaaS platform for physical security workforce management, we help security companies and organizations streamline guard operations, respond faster, improve efficiency, and reduce costs — all while keeping safety and protection front and center.   We support more than 4,600 clients across 50+ countries and are backed by a global team of 300+ professionals. With headquarters in Dallas, Texas and Centers of Excellence in Montreal, Quebec and Wroclaw, Poland, we collaborate across regions and time zones in a fully remote, flexible work environment designed for impact and balance. We’re looking for a Client Support Specialist (L1) to deliver frontline B2B application support and ensure a consistently positive customer experience. As the first point of contact for customer inquiries, you’ll assist business clients using the Trackforce platform by troubleshooting product-related questions, resolving common functional issues, and ensuring cases are documented and routed correctly when escalation is required.  This role focuses on supporting B2B clients in their use of our SaaS platform rather than outsourcing, third-party contact center, internal IT infrastructure or hardware troubleshooting.  This is a full-time role with a consistent 8-hour workday (non-shift based). The schedule must provide coverage until 7:30 PM Eastern Time to support our North American customer base.  The position may be hybrid for candidates based in Montreal or fully remote for candidates located elsewhere in Canada.  This role is ideal for someone who is customer-focused, detail-oriented, and comfortable working in a fast-paced B2B SaaS environment, with a strong interest in learning and growing within customer and product support.  Key Responsibilites Qualifications Learning Outcomes Success Metrics