We're Hiring: Client Support Specialist
Full-time | Hybrid | Quito, Ecuador

About Us
Industry FinTech (IFT) is transforming the world of private capital markets through technology, automation, and operational excellence. As a fast-growing company headquartered in Miami, with a global mindset, we’re scaling quickly and expanding our team in Quito, Ecuador. We’re a fast-paced team dedicated to innovation and growth. If you’re ready to take the Client Support Specialist position to the next level and make a real impact in a company that's changing the game, we want you to join us.

Learn more: www.industryft.com

The Role

We are looking for a Client Support Specialist to manage technical inquiries and ensure the operational success of our global clients. In this role, you will be responsible for resolving platform-related issues, identifying technical bugs, and providing clear, actionable solutions.

This is a back-end, operations-focused position centered on problem-solving, ticket resolution, and technical execution. You will work closely with our Customer Success Managers (CSMs) and internal teams (Product, Ops, Engineering) to investigate root causes, resolve technical hurdles, and ensure every interaction builds trust and clarity.

What You’ll Do

Serve as the first point of contact for client inquiries and support tickets.
Review, prioritize, and respond to incoming requests within defined response times.
Coordinate with internal teams to resolve client issues efficiently.
Provide clear updates to clients throughout the resolution process.
Document all interactions and resolutions in the ticketing system.
Escalate urgent or complex issues when necessary.
Identify recurring issues and help improve support processes.

What We’re Looking For

Native or fluent English communication is a MUST! (written and spoken) as you will support US-based clients and stakeholders daily.
Background in Customer Support, Technical Support, or Client Relations within a SaaS or FinTech environment.
You are comfortable learning complex software quickly and explaining it clearly to others.
Strong attention to detail and the ability to resolve issues independently.
Ability to manage multiple tickets and priorities simultaneously in a fast-paced environment.
Reliable, proactive, and deadline-oriented.

Bonus Points For:

Experience with GHL and ClickUp.
Previous experience in a startup or fast-growing FinTech company.
Familiarity with CRM systems like HubSpot or Airtable.
Experience supporting US-based corporate clients.

What You’ll Get

Competitive local salary
Full Ecuadorian benefits (IESS, 13th & 14th salaries, paid holidays)
15 days of paid time off, plus 1 extra day each year
Company laptop + tools (after 3 months)
Hybrid work setup (2-3 in-office days per week)
Referral Bonus Program
Career growth in a fast-scaling global fintech

Ready to Join the IFT Team?
We’d love to hear from you! You can apply through one of these ways:

Send your resume in English to [email protected] with the subject: “Client Support Specialist – [Your Name]”
Apply through our hiring platform: Trakstar
Or apply directly via LinkedIn