【關於 BID Operations】
BID Operations 專注於提供優良後台客戶服務支援,主要客戶為全球排名前30之澳洲知名證券交易商。
2019年,為服務更多全球客戶,我們從澳洲擴展至台北,成立多國語系的線上支援團隊,以最即時,熱忱的姿態來服務來自世界客地的客戶。未來我們希望持續為服務體驗創造價值及可能性,為了讓這股力量延續下去,需要你一起加入我們。
About the company
At BID Operations, we are passionate about supporting our clients in their journey towards success. Our missions is to empower them to thrive by handling the essential yet time-consuming aspects of the business operations, allowing them to concentrate on strategic growth and innovation.
-以文字方式回覆線上對談或郵件,解決跨國客戶相關問題。
-協助處理客戶緊急案例,維護客戶使用滿意度。
- 主管交辦事項及客服例行性工作協調管理。
- 協助客戶完成帳戶開立與設定流程
- 主動回報並記錄系統異常,配合技術團隊持續優化平台
上班時間
上班時間為固定班別,舉例:中晚班夥伴不需輪早班或大夜班班別。
-早班:8:00-17:00 ,休息時間1.5小時
-中晚班:14:30-23:00 / 16:00-00:30,休息1小時
-大夜班:23:30-08:30,休息1.5小時
-需能接受週末與例假日輪班制度
【工作模式】
此職務非全遠端工作,需進辦公室(臺北市大安區市民大道三段206號11樓)。
Requirements
-英文讀寫流利,英打速度快,能熟悉簡體字尤佳
-專科或大學以上學歷
-歡迎無經驗者,公司提供完整培訓;具金融或客服經驗更佳
-樂於團隊合作,具良好溝通能力、思路清晰
-能配合輪班制度
Benefits
Introducing BID Operations, your trusted partner in providing comprehensive technology, customer services, accounting & operations, and risk & compliance services to support our customer business growing! We understand that as a new business, you face unique challenges in managing these critical functions while focusing on your core competencies. That's where we come in.At BID Operations, we are passionate about supporting our clients in their journey towards success. Our mission is to empower you to thrive by handling the essential yet time-consuming aspects of your business operations, allowing you to concentrate on strategic growth and innovation. What sets us apart is our commitment to understanding our customer’s unique challenges and tailoring our services to meet your specific requirements. We believe in building strong partnerships and working closely with you to develop strategies that align with your goals. Our team brings extensive industry knowledge and expertise to the table, providing valuable insights and innovative solutions.Confidentiality, integrity, and reliability are the cornerstones of our services. We employ robust security measures to safeguard your sensitive data and ensure compliance with data protection regulations. Partner with BID Operations and let us be your trusted ally on the path to business success. Contact us today to explore how our services can help you overcome challenges, accelerate growth, and achieve your entrepreneurial vision. Together, we can turn your startup dreams into reality.
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