Client Support Representative - Florida

Client Support Representative📍 Remote (Florida Only) Due to client and compliance requirements, applicants must be located in Florida About The Sales Factory The Sales Factory is a rapidly growing B2B Business Development company on a mission to set the gold standard in outbound sales prospecting. We empower organizations to close more deals through superior research, enhanced qualification, and early-stage engagement in the sales funnel. Our prospecting teams leverage cutting-edge technology to identify the right target audiences, allowing our trained Business Development Representatives to advance opportunities down the pipeline using proprietary strategies. We deliver layups, not just leads, to our clients! This role is fully remote, as long as you have reliable internet access. We are looking for aspiring professionals who want to join a remote-first company with the flexibility to work from anywhere in the country. At The Sales Factory, we promise one thing—you won’t be bored. You’ll have the opportunity to collaborate with some of the world’s fastest-growing tech companies in an environment that values belonging, hard work, and fun. Whether you’re experienced or just getting started, we welcome you! We are building a world-class Client Support Team to assist a growing portfolio of clients and their customers. As a Client Support Representative, you’ll handle front-line inquiries, provide friendly and accurate guidance, and help customers move through required processes with confidence.This is an excellent fit for someone who enjoys helping others, communicates clearly, and thrives in a structured, process-driven environment. You’ll receive hands-on training covering our systems, tools, processes, and communication frameworks. No prior industry experience is required — we provide everything you need to succeed from day one. What You'll Do

Respond to customer inquiries via email, chat, and/or phone

Provide clear, step-by-step guidance and support based on established procedures

Troubleshoot issues and document interactions accurately

Support customers through multi-step processes and help them understand required next actions

Handle sensitive information with care

Escalate complex issues to internal support teams

Maintain high standards of accuracy, professionalism, and customer satisfaction

Follow standardized workflows, scripts, and compliance guidelines

Who You Are

You enjoy helping people and solving problems

You communicate clearly, patiently, and professionally

You’re organized and comfortable managing multiple inquiries

You’re reliable, detail-oriented, and process-driven

You’re eager to learn new tools and procedures

Previous customer service experience is a plus (not required)

Requirements

Must be located in Florida

Reliable high-speed internet

Strong written and verbal communication skills

Ability to follow structured workflows and multi-step processes

Compensation & Benefits

We offer a competitive, experience-based compensation package that includes:Base pay commensurate with skills and experience

Paid training

Opportunities for advancement and cross-training

Remote work flexibility

Supportive, collaborative team culture

Why Work With Us

100% remote

Fast-paced, engaging work

Clear growth pathways

A team that values belonging, accountability, and having fun!