Qode
Client Support
TLDR
Provide Tier 2 customer support for a range of desktop and IT-related issues while ensuring quality customer service and assisting in the maintenance of desktop systems.
Client: FL Government Agency
Position: Client Support
Term: May 2026 - June 2027 with renewal
Pay: $50/Hr
Location: On site 100%Tallahassee, Florida
Work Authorization: USC and FC ONLY
Education: A bachelor’s degree from an accredited college or university in Computer Science, Information Systems, or other related field, or four (4) years of equivalent work experience is required.
Experience:
- 3+ years of experience in the provision of Tier 2 customer support for desktop computers, printers, scanners, etc.;
- Experience installing, troubleshooting, and supporting desktop applications and operating systems (OS), including, but not limited to, Windows OS, Office, Outlook, and Internet Explorer; and
- Experience installing and troubleshooting computer hardware and software, including, but not limited to, PCs, printers, and peripherals in both a network and standalone environment.
- Experience installing, diagnosing, and repairing hardware to include, but not be limited to, hard drives, Random Access Memory (RAM), processors, Compact Disc Rewritable (CD-RW), Digital Versatile Disk Rewritable (DVD-RW), multimedia kits, and other peripherals;
- Experience solving computer problems over the phone and troubleshooting PC and peripheral-related problems;
- Knowledge of Transmission Control Protocol/Internet Protocol (TCP/IP);
- Experience with installing and troubleshooting 3270 emulation software;
- Experience using imaging software for deploying desktop PCs;
- Experience providing Voice Over Internet protocol (VoIP) phone support and Virtual Private Network (VPN) client support;
Responsibilities:
- Configure and install software for IT user desktops and laptops;
- Perform software installations and rollout of new software packages, upgrades, and new desktops • hardware;
- Maintain desktop software and hardware;
- Support the mobile workforce;
- Provide Tier 2 support to IT users for basic software and hardware of end-user computing and desktop-based Local Area Network (LAN) systems;
- Troubleshoot problems using scripts and checklists as guides;
- Escalate to Tier 3 support technical support;
- Documents problems and resolutions;
- Perform end-user training, as required;
- Provide quality customer service;
- Participate in the testing and evaluation of new desktop packages; and
- Implement prototypes to validate technical requirements and vendor specifications.
Qode is a technology-driven platform that transforms how recruiters and candidates connect by leveraging data and automation. Our solutions streamline the hiring process through machine learning, creating private talent pools and automating workflows, ultimately enhancing the quality of candidate evaluation and decision-making. With our no-code tools, we empower organizations to develop tailored recruitment strategies without needing extensive technical skills.
Customer Service