Customer Success is crucial for building strong customer relationships. We're looking for someone tech-savvy to ensure our clients have a great experience.

Responsibilities and Duties

Develop and nurture relationships with selected accounts for successful campaigns.
Be a trusted advisor and expert in our DemandFactor offerings.
Work with internal experts to deliver excellent campaign leads and ensure clients are happy.
Collaborate with the Sales team from proposal to delivery, addressing options and integrations.
Manage account documentation, including reports and recommendations.
Handle post-sale account management, fostering growth through great customer service.

Excellent written and verbal communication skills with a strong connection to customer success.
Minimum two years of account management or customer service experience preferred.
Highly organized and detail-oriented, able to handle over 30 clients effectively.
Ability to thrive collaboratively in a team and independently with minimal supervision.
Strong problem-solving skills, with the ability to engage and interact with internal teams.
Logical thinking to diagnose and resolve issues, recognizing when escalation is needed.
Comfortable learning various software, from MS Office (Excel) to CRM systems.
Time Management and Effective Prioritization skills to ensure efficient handling of tasks and responsibilities in a dynamic work environment

Benefits:

401(k)
Health / Dental / Vision Insurance
Paid time off
Parental leave

Remote work note: Where applicable, remote work must be conducted from your home office located in a jurisdiction in which DemandFactor has the legal right to operate.

Our Commitment to EEO and Diversity, Equity, and Inclusion (DEI): DemandFactor is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws including laws providing equal employment opportunities, and all other employment laws and regulations.

Client Success Representative