Client Success

About QSIC   QSIC is reinventing in-store audio. We use Audio, Intelligence (AI) and Creativity to redefine the value of in-store audio and drive growth for retailers and brands. Our story began in Australia over a decade ago with a love for music and a simple purpose: to create value that others can’t see. We sought to bring that to life through exceptional audio experiences,  so we built the leading intelligent in-store audio platform for retailers and brands. At QSIC, in-store audio has never been just “background noise.” Audio has the power to change the atmosphere, spark emotion and shift the atmosphere. When it’s seamlessly woven into an in-store experience, it doesn’t just play – it connects. It engages shoppers without distracting them, influences decisions where it matters most, and elevates the entire shopping journey. Today, QSIC technology powers thousands of stores across three continents, reaching over 100 million shoppers each month.    - QSIC’s Ad Platform removes the friction of ad production, and instantly creates targeted, brand-aligned messaging with AI. Advertisers can use our Planning solution to eliminate guesswork by having their messages dynamically placed in the market - at the right time, for maximum impact. Every ad play is recorded and verified, providing unprecedented transparency.  -QSIC’s In-Store Audio solutions deliver intelligent, scalable and personalised playlists to match brand identities, and automated volume control to adjust for every moment! - QSIC Intelligence provides enhanced targeting, and predicts the right message for every moment using our data-driven insights. The QSIC Intelligence solution includes performance analytics and self-service reporting.    Our motivation is to create value that others don’t see. Our promise is to use audio, intelligence and relentless dedication to transform spaces and deliver results. We have team members based in Australia, the United States and Mexico, and received Series B funding in January 2025. We’re just getting started! Role Overview We are seeking a strategic, results-oriented Client Success Lead to manage and grow a portfolio of key retailer partnerships in the United States. This role will own the post-sale relationship lifecycle for a select group of high-priority accounts—driving performance, retention, and revenue growth through strong client leadership and operational excellence. This individual will serve as the primary point of contact for assigned retailers, acting as a trusted advisor on monetization strategy, campaign performance, and product adoption. The role requires a balance of strategic thinking and hands-on execution—someone who can influence senior stakeholders while also driving day-to-day progress across a cross-functional environment. The ideal candidate blends strong commercial acumen with high emotional intelligence—capable of building deep partnerships, identifying growth opportunities, and delivering measurable business outcomes.   Key Responsibilities Account Leadership & Client Success Own the success and growth of a portfolio of key US-based retailer accounts, ensuring strong performance, retention, and expansion. Serve as the primary point of contact for senior client stakeholders, leading regular business reviews, planning sessions, and weekly touchpoints (WIPs). Act as a strategic advisor to clients on retail media monetization, media mix optimization, and go-to-market execution. Drive adoption and utilization of QSIC’s solutions through onboarding, training, and ongoing client education. Translate campaign performance, attribution data, and commercial insights into clear, compelling narratives for client stakeholders. Revenue Ownership & Commercial Performance Own revenue performance across assigned accounts, including renewals, upsell opportunities, and margin optimization. Identify growth opportunities within retailer ecosystems, including new categories, suppliers, and monetization strategies. Monitor performance against revenue targets and proactively address risks or gaps. Maintain clear visibility into inventory, supplier commitments, and pipeline performance. Cross-Functional Execution Partner closely with Sales, Product, Media, and Analytics teams to deliver strong client outcomes. Coordinate internal resources to ensure seamless execution of campaigns, reporting, and optimization initiatives. Provide structured feedback to Product and Technology teams to improve platform capabilities and client experience. Client Strategy & Thought Leadership Represent the voice of the retailer internally, helping shape product roadmap and service offerings. Stay ahead of retail media and in-store audio trends, bringing proactive ideas and innovation to clients. Support key client presentations, executive discussions, and industry engagements as needed.     Qualifications 6–10+ years of experience in client success, account management, or customer-facing roles within retail media, advertising, SaaS, or related industries. Proven track record of managing and growing high-value client relationships with measurable revenue impact. Strong commercial acumen with experience owning or influencing revenue targets, renewals, and upsell strategies. Experience working with retailers or within retail media networks strongly preferred. Excellent communication and presentation skills, with the ability to engage senior stakeholders. Highly organized and able to manage multiple priorities in a fast-paced environment. Collaborative, solutions-oriented mindset with strong cross-functional leadership skills. Bachelor’s degree required; advanced degree a plus.