Client Success Partner (Bilingual, Spanish)

We are seeking a highly skilled and client-focused Client Success Partner to join our team. This position emphasizes account management within the Chicago territory, with a strong focus on client retention and driving referrals. This role requires strong interpersonal skills, a customer-first mindset, and the ability to work collaboratively with cross-functional teams to provide timely and effective solutions.

Essential Functions: 

• Develop and nurture meaningful connections with clients to build strong, long-lasting relationships via phone, email, and video conferencing.
• Proactively manage client retention by addressing concerns, resolving escalations efficiently, and identifying at-risk accounts to implement targeted retention strategies.
• Develop and implement strategies to generate referrals from satisfied clients.
• Identify opportunities to upsell additional products or services and cross-sell complementary solutions to existing clients based on their needs and preferences, driving revenue growth.
• Provide exceptional customer service throughout all interactions with clients, leading with empathy and a customer-first approach.
• Collaborate cross-functionally with other teams to diagnose and troubleshoot complex issues, ensuring swift and effective resolutions.
• Communicate technical concepts and solutions to non-technical users, building their understanding and confidence in the system.
• Track and analyze client interactions to identify trends, potential improvements, and revenue-generating opportunities, ensuring continuous enhancement of client satisfaction and business impact.

Qualifications:

Research shows that women and members of underrepresented groups tend to apply to roles only when they check every box on a job description. We encourage you to apply if you meet the majority of qualifications and if this role is aligned with your career trajectory. 

• Must be fluent in Spanish.
• Minimum of 2 years of management experience working in the restaurant industry.
• Minimum of 2 years of experience handling customer escalations, managing client retention, and strengthening long-term customer relationships.
• Experience identifying and executing revenue opportunities, such as upsells, cross-sells, and referral generation.
• Excellent interpersonal and communication skills, with the ability to connect with merchants and address their concerns effectively.
• Strong problem-solving skills and the ability to handle support escalations in a calm and professional manner.
• Ability to work independently, utilize independent discretion, manage time effectively, prioritize tasks to meet deadlines, and effectively resolve support issues.
• A proactive, results-driven mindset with a passion for delivering value to clients while achieving business objectives.

• *SpotOn Restaurant POS experience is a huge plus!

Benefits:  

At SpotOn, we put people above everything else. We’re known for our innovative software and technology solutions, but we stand out because of the hard-working humans behind the tech. We can’t take care of our clients without taking care of our employees first, and that’s why we invest in you with a competitive benefits package which includes:

• Medical, Dental and Vision Insurance 
• 401k with company match
• RSUs
• Paid vacation, 10 company holidays, sick time, and volunteer time off
• Employee Resource Groups to build community and inclusion at work
• Monthly cell phone and internet stipend
• Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development

Compensation:

• Our base pay ranges from $60,000 - $65,000 for this position. Offers will be reflective of the candidates location and experience.
• Please note the salary range listed is just one component of a competitive compensation package which includes a company stock plan and bonus structure. 
• Offers will be reflective of the candidate’s location and experience.