Client Success Manager

Hybrid (Morristown, NJ) OR Remote (US)

ABOUT PERFORMLINE

PerformLine is a leading provider of multi-channel marketing compliance technology for enterprises in highly regulated industries. The company's platform supports pre-publication review of marketing assets and post-publication monitoring across marketing channels including web, social, and email—helping organizations manage risk, ensure regulatory compliance, and protect their brands at scale. PerformLine is headquartered in Morristown, New Jersey, and serves clients across financial services and other regulated markets.

Come as you are. We are an equal opportunity workplace celebrating diversity and committed to creating an inclusive and equitable experience for all.

MISSION

Our mission is to empower compliance leaders with the technology and knowledge to ensure their organization and partners provide transparent and accurate information to consumers across any channel.

TL;DR

PerformLine is looking for a Client Success Manager to join the team, servicing Enterprise customers. After you’re fully ramped up, you can expect to manage the ins and outs of a client's book of business, working alongside a Relationship Manager and closely with internal groups like product and technology. 

WHAT YOU’LL DO

Own

• Be the voice of the client
• Address program questions and respond to product and feature change requests
• Provide support and training of our PerformLine platform
• Schedule, estimate, and provide status reports
• Manage a full book of business

Engage

• Develop a fast rapport with customers to set clear expectations and maintain customer satisfaction and engagement
• Maintain regular interactions with customers via phone, email, and in person
• Help clients launch new products and be a strategic partner in gathering feedback to help inform the future road map 

Retain & Grow

• Analyze program performance metrics and make optimization recommendations to ensure compliance management objectives are met
• Review assets across all PerformLine channels to ensure appropriate rule creation, application and scoring
• Proactive outreach to customers to ensure programs are running properly on an ongoing basis
• Identify, work, and partner with the RM team to close up-sell and cross-sell opportunities and secure multi-year renewals

WHO YOU ARE

• Client-focused mindset with the ability to think strategically and collaborate internally 
• Hands-on experience with client interaction in a B2B space
• Confident in ability to learn new technologies quickly and completely
• Experience with and comfortable exploring ways to use AI to help create efficiency and positive outcomes
• Organized, detail-oriented, and an expert at multitasking
• Energetic, engaging personality
• Self-motivated team player who is comfortable in a fast-paced environment
• Positive can-do attitude with the ability to thrive amidst ambiguity as needed
• Default to thoughtful, humble, empathetic, respectful, and calm communication

WHAT WE OFFER

• Estimated base salary range $70,000 - 98,000 plus commission.
  • Exact compensation for this role depends on a variety of factors, including experience, skills, internal equity, market data, and location.
• To view our benefits package, visit the PerformLine Careers page!

PerformLine participates in E-Verify

This role requires work authorization without employer sponsorship