Client Success Manager

Are you passionate about client satisfaction, retention, and growth? At MSPbots, we're looking for a Client Success Manager who can guide our MSP clients toward success by helping them realize the full value of our SaaS platform.

📍 Hybrid (1-2 days a month) | 10th floor, IBP Tower, Jade Drive, Ortigas Center, Ortigas, Metro Manila 1605
🕐 8 AM – 5 PM CDT (9 PM – 6 AM PHT)
📆 Monday–Friday | Fixed Rest Days: Sat–Sun

About MSPbots
MSPbots is a robotic process automation platform designed to help Managed Service Providers (MSPs) eliminate repetitive tasks, improve operational efficiency, and scale through intelligent bots and dashboards.

As a fast-growing startup with over 70 team members, we’re committed to helping MSPs automate the future—and you’ll be a big part of that journey.

What You’ll Do

• Onboard New Clients: Ensure a seamless, value-driven onboarding experience for new MSP customers
• Be a Product Expert: Guide clients on using our solutions to solve real-world MSP challenges
• Relationship Building: Become a trusted advisor to stakeholders within your client accounts
• Strategic Account Management: Monitor performance, suggest improvements, and drive ROI
• Solve Problems Fast: Own and resolve escalations by collaborating with cross-functional teams
• Drive Retention & Expansion: Support renewals and identify upsell/cross-sell opportunities
• Stay Ahead of Trends: Apply MSP industry insights to client support and product development
• Voice of the Customer: Channel feedback to internal teams to continuously improve our platform

What You’ll Bring

• At least 3 years of experience in Client Success, Account Management, or related SaaS roles
• Familiarity with MSP tools, workflows, and challenges
• Excellent communication and relationship-building skills
• Analytical mindset with the ability to turn client data into meaningful recommendations
• Hands-on experience with customer success platforms and CRMs (e.g., HubSpot, Salesforce, Gainsight)
• Technical fluency with SaaS platforms like ConnectWise, Datto, etc.
• Bachelor’s degree in Business, IT, or related field (or equivalent experience)

What's in it for you?

• HMO Reimbursement: $100/month
• Life Insurance Reimbursement: $20/month
• Dental: $240/year | Vision: $48/year
• 15 PTO credits/year (convertible to cash if unused!)
• Training/Development: Reimbursement up to $30
• US Holiday Pay
• Hybrid setup with a modern workspace in Ortigas
• Unlimited coffee and a supportive team culture

Ready to help MSPs succeed while growing your career?
Apply now and join the automation revolution at MSPbots.ai