Position Summary
The Client Project Manager is a key role in Lirio’s client growth and expansion opportunities through excellence in delivery and operations. This role will show expertise in Lirio processes, technology, and delivery of the product. The Client Project Manager partners closely with client stakeholders and internal teams to plan and execute solution delivery while establishing functional relationships with Lirio’s clients. This position will facilitate regular communication and progress reporting along the way. The Client Project Manager also holds responsibility for the client engagement lifecycle by managing recurring touchpoints to provide detailed reporting on success criteria and identifying product enhancements. As there is a large interface with our clients, the position requires an individual who is comfortable and confident when working on-site or remotely with our customers. The ideal candidate has a strong balance between technical background and business experience.
This role can be remote, or hybrid remote if located in Tennessee.
Essential Job Functions
-
Consistently deliver an engaging client experience aligned with Lirio’s core values
-
Ensure success criteria is documented as outlined by the Client Success Director
-
Ensure solution delivery is aligned to meeting and exceeding the outlined success criteria
-
Provide ongoing support for client delivery and solution operations
Sales
-
Build credibility with client stakeholders on Lirio’s execution and delivery
-
Document solution design aligned to identified use cases
-
Build client onboarding plans with expected milestones and workstream timelines
-
Align client stakeholders for workstream kickoffs.
Client Onboarding
-
Obtain client approval of solution design.
-
Facilitate client delivery of technical deliverables to meet workstream timelines.
-
Drive client and internal progress to meeting expressed milestones and timelines leading to client delivery
-
Facilitate regular communication and reporting with project team and client stakeholders on progress, risks, and timelines.
-
Ensure delivery of operational resources to facilitate success within the client’s operations teams
-
Ensure stakeholder alignment for onboarding approval and solution delivery
Active Client Lifecyle
-
Work with internal resources to identify/establish reporting aligned to success criteria
-
Establish recurring touchpoints with client operations team to identify changes to ways of working
-
Work closely with Support Engineers to aid in triage and/or resolution of any client integration or technical issues
Internal Support
-
Collaborate with internal teams to evaluate and evolve processes related to client onboarding and operations.
-
Ensure documentation is in place to support channel partners as well as operational education for all client partners
-
Help represent the voice of the customer by informing Product Managers about use cases that are not easily covered by existing options
Other
-
Regular and reliable attendance
-
Perform other duties as assigned
Education/Experience
- Bachelor's degree
-
3-5 years of experience in client/vendor management, consulting or project management.
-
Proven experience in healthcare is a plus.
-
Track record of delivering multi-phase projects with parallel and co-dependent workstreams
-
Experience with Client facing roles and/or sales roles.
System Experience
-
Working Knowledge of integrated systems (SaaS, PaaS, APIs, etc.)
-
Experience with data modeling and interoperability
