We’re Hiring: Client Success Manager

Based in Ecuador |

Full-Time

About Us
Industry FinTech is a fast-growing financial technology company that helps entrepreneurs build investor trust and raise capital more efficiently. Through our all-in-one platform, we support investor communications, marketing, compliance, and operations — helping businesses scale faster and smarter.
We’re building a high-performing team in Ecuador to support our global growth. If you're proactive, sharp, and ready to make an impact — we want to meet you.

Learn more: www.industryft.com

About the Role
We’re looking for a Client Success Manager to manage client accounts across the U.S. This is a highly client-facing role focused on building strong relationships, answering questions, and supporting clients throughout their journey with Industry FinTech. You’ll be the main point of contact for a group of clients, helping them stay organized, informed, and supported every step of the way. This is an ideal role for someone who is tech-savvy, personable, and great at follow-up — similar to a traditional account manager, with a light operational twist.

What You’ll Do

Manage a portfolio of client accounts and act as their primary strategic partner.
Monitor campaign performance daily and identify optimization opportunities.
Proactively address performance issues and collaborate with internal teams to implement solutions.
Lead regular client check-ins and present performance insights and recommendations.
Maintain accurate records of client interactions and updates in internal systems.
Identify upsell and growth opportunities aligned with client goals.
Monitor account health and implement retention strategies for at-risk clients.

What We’re Looking For

Fluent English — both written and spoken, with clear and professional communication
Friendly, proactive, and highly organized
Tech-savvy and comfortable learning client-facing platforms
Experience with CRMs or project/task management tools is a plus
Previous experience in client success, account management, or customer support
Detail-oriented with strong follow-up and communication habits
Confident working directly with clients and managing multiple accounts at once
Comfortable working remotely with U.S.-based teams

What You’ll Get

Competitive local salary
Full Ecuadorian benefits (IESS, 13th & 14th salaries, paid holidays)
15 days of paid time off, plus 1 extra day each year
Company laptop + tools (after 3 months)
Hybrid work setup (2-3 in-office days per week)
Referral Bonus Program
Career growth in a fast-scaling global fintech

Sound like a fit?
We’d love to hear from you. Send your resume in English to [email protected] with the subject:
“Client Success Manager – [Your Name]” or apply here.

Client Success Manager

TLDR

Benefits