Client Success Manager
TLDR
Manage client accounts across the U.S. with a focus on building relationships and ensuring client success in a tech-savvy environment.
Based in Ecuador | 
Full-Time
About UsIndustry FinTech is a fast-growing financial technology company that helps entrepreneurs build investor trust and raise capital more efficiently. Through our all-in-one platform, we support investor communications, marketing, compliance, and operations — helping businesses scale faster and smarter.
We’re building a high-performing team in Ecuador to support our global growth. If you're proactive, sharp, and ready to make an impact — we want to meet you.
Learn more: www.industryft.com
About the RoleWe’re looking for a Client Success Manager to manage client accounts across the U.S. This is a highly client-facing role focused on building strong relationships, answering questions, and supporting clients throughout their journey with Industry FinTech. You’ll be the main point of contact for a group of clients, helping them stay organized, informed, and supported every step of the way. This is an ideal role for someone who is tech-savvy, personable, and great at follow-up — similar to a traditional account manager, with a light operational twist.
What You’ll Do
- Manage a portfolio of client accounts and act as their primary strategic partner.
- Monitor campaign performance daily and identify optimization opportunities.
- Proactively address performance issues and collaborate with internal teams to implement solutions.
- Lead regular client check-ins and present performance insights and recommendations.
- Maintain accurate records of client interactions and updates in internal systems.
- Identify upsell and growth opportunities aligned with client goals.
- Monitor account health and implement retention strategies for at-risk clients.
What We’re Looking For
- Fluent English — both written and spoken, with clear and professional communication
- Friendly, proactive, and highly organized
- Tech-savvy and comfortable learning client-facing platforms
- Experience with CRMs or project/task management tools is a plus
- Previous experience in client success, account management, or customer support
- Detail-oriented with strong follow-up and communication habits
- Confident working directly with clients and managing multiple accounts at once
- Comfortable working remotely with U.S.-based teams
What You’ll Get
- Competitive local salary
- Full Ecuadorian benefits (IESS, 13th & 14th salaries, paid holidays)
- 15 days of paid time off, plus 1 extra day each year
- Company laptop + tools (after 3 months)
- Hybrid work setup (2-3 in-office days per week)
- Referral Bonus Program
- Career growth in a fast-scaling global fintech
Sound like a fit?We’d love to hear from you. Send your resume in English to [email protected] with the subject:
“Client Success Manager – [Your Name]” or apply here.
Benefits
4-Day Workweek
Hybrid work setup (2-3 in-office days per week)
Home Office Stipend
Company laptop + tools (after 3 months)
Career Growth Opportunities
Career growth in a fast-scaling global fintech
Paid Time Off
15 days of paid time off, plus 1 extra day each year
Industry FinTech delivers a comprehensive financial technology platform designed to empower entrepreneurs and investment firms in capital raising and investor relations. By combining compliance, marketing, and operational tools, we create transparency and efficiency in private capital markets, enabling businesses to scale more effectively. Our infrastructure supports the financial industry's need for trust and performance, making us a crucial partner for serious capital endeavors.