As a Google Workspace Client Success Manager, you are the bridge between our clients’ business goals and the technical power of the Google ecosystem. Joining our GWS Delivery Services & Client Success team, you will manage a portfolio of existing GWS resale and services clients, ensuring they realize the full value of their investment through a blend of strategic advisory, commercial management, and hands-on project delivery oversight.
Key Responsibilities:
1. Relationship Management & Retention
- Serve as the primary point of contact for a dedicated book of GWS business, fostering long-term "Trusted Advisor" status with IT leaders and C-suite stakeholders.
- Conduct regular Business Reviews and other purposeful engagements to align GWS capabilities with the client’s evolving business objectives.
- Partner directly with Google counterparts to ensure short-term and long-term account goals are established and consistently met.
- Monitor account health metrics (usage, support tickets, sentiment) to proactively mitigate churn risk.
- Be a key part of a cross-functional team that cares about the broader relationship between the client and Resultant; thinking beyond Google Workspace.
- Partner with sales leaders and technical advisory specialists to provide a comprehensive advisory experience for our clients.
2. Project & Lifecycle Management
- Project Orchestration: Act as the project lead, and the Customer Engineer, for post-sale service deliveries, ensuring migrations, security audits, and training programs are delivered on schedule and within budget.
- Scope Alignment: Partner with the Customer Engineer and Services Delivery team to define project scopes (SOWs) and ensure client expectations match the technical deliverables.
- Deployment Oversight: Track milestones for new feature rollouts or license expansions, coordinating between the client's internal IT and our Customer Engineers.
3.Strategic Guidance & Product Adoption
- Drive deep adoption of the GWS suite by partnering with the Customer Engineer to provide best-practice guidance and roadmap updates.
- Identify gaps in the client’s current setup and recommend GWS features or third-party integrations that solve specific operational friction points.
- Collaborate with the GWS Customer Engineer to deliver technical workshops or demonstrations that prove value.
4. Commercial Growth & Renewals
- Own the end-to-end license renewal contracting process, ensuring timely execution and optimized licensing tiers.
- Identify and qualify cross-sell and up-sell opportunities.
- Successfully transition leads to GWS sales for closure.
-
Experience: 3-5+ years in Client Success or Account Management within the SaaS/Cloud ecosystem. Google Workspace experience is highly desirable.
-
Project Management: Proven ability to lead projects, manage timelines, and coordinate cross-functional teams (Google PM Certification, PMP or CAPM is a plus).
-
Technical Literacy: Strong foundational knowledge of Cloud Collaboration tools and licensing structures. Google Workspace is a plus.
-
Sales Acumen: Experience navigating commercial negotiations, renewals, and identifying expansion revenue.
-
Communication: Exceptional presentation skills; able to lead meetings with both technical teams and executive leadership.
-
Travel: Must be willing to travel as needed (approximately 20%).
-
Work Authorization: Must be legally authorized to work in the United States for any employer without sponsorship.
What you should know about Resultant:
- Rezzers are humble, hungry, and smart. We solve big problems, serve lots of clients, and are entirely committed to delivering transformative outcomes.
- Rezzers are team players, deeply dedicated to the mission of the organization and to helping everyone around us be successful.
- Resultant compensates well, rewarding performance that delivers positive outcomes for our clients and ensuring incentives are aligned to achieve our goals.
- Resultant leaders work hard, serving as a shining example of what it means to be a great Rezzer. They are servant leaders, helping their team to be successful in all possible ways.
- We have a great benefits package including unlimited vacation, significant 401k contributions, and several opportunities to develop yourself.
- We pride ourselves in having the best talent in the industry and hope that you’re up for the challenge!
What our team members say about us…
- “I love our true empathy and concern for our clients, it's very rare and appreciated. It is a pleasure to be a part of an organization like Resultant.”
- “I learn something new every single day, and I feel like I'm a part of building an organization that has legs. I appreciate that I'm consistently humbled by the talent and caliber of our team.”
- “The culture of the company is amazing, and the climate of my team is great. The benefits that employees are offered are better than competitors, and the one-on-one presence that my team lead gives is extremely beneficial to me.”
All qualified applicants will receive consideration for employment without regard to age, color, sex, disability, national origin, race, religion, or veteran status.
Equal Opportunity Employer
