Client Success Manager (Direct Partnerships)
TLDR
Manage and grow strategic client partnerships in a B2B context while driving retention and revenue growth through upselling, cross-selling, and strong relationship management.
We’re hiring a Client Success Manager to join our Direct Partnerships team, supporting Maple’s B2B programs where organizations offer Maple as a healthcare benefit to their employees or members.
In this role, you will manage and grow a portfolio of strategic client partnerships, serving as the primary point of contact and trusted advisor for your accounts. You’ll be responsible for ensuring strong client outcomes, driving retention and expansion, and delivering a high-quality experience across the full partnership lifecycle.
You’ll work closely with the Manager, Direct Partnerships, and cross-functional teams including Sales, Product, and Marketing to align client needs with Maple’s offerings. This role is well suited for someone who combines strong relationship management with a results-oriented mindset and is motivated by both client impact and revenue growth.
In your first 90 days, you will build a strong understanding of Maple’s products, client programs, and partnership models. You will establish relationships with your assigned accounts, begin leading client interactions, and take ownership of active initiatives and deliverables.
Over the next 12 to 18 months, you will consistently deliver strong portfolio performance, including high client satisfaction and retention. You will drive measurable revenue growth through expansion opportunities, successfully manage complex client relationships, and contribute to improvements in team processes and overall client experience.
We recognize our people’s health is everything. That's why we take care of them.
Offers can vary depending on skills, experience, and readiness to meet Maple’s expectations for this level. We encourage open conversations about pay. If you have questions about how compensation works at Maple, you’re welcome to ask at any point in the interview process.
At Maple, we’re committed to the safety and security of our platform. Please note that any offer of employment is subject to a criminal record check (EPIC) and identity verification. Additional checks, including employment or education verification, may be conducted depending on the requirements of the role.
Use of artificial intelligence
At Maple, we do not currently use Artificial Intelligence (AI) or automated tools to screen, assess, or select candidates. Every application is thoughtfully reviewed by our Talent Acquisition team or hiring managers.
Benefits
Flexible Work Hours
Destination Days: Work from anywhere. Enjoy the flexibility to work internationally in eligible countries for up to 5 days per year.
Health Insurance
Comprehensive health coverage: Medical, dental, and life insurance because your peace of mind—and your loved ones—matter most.
Paid Time Off
We provide 10 dedicated days for rest, medical appointments, or caregiving, so you can show up at your best.
Maple is a health tech company that offers virtual care services to patients through a diverse range of channels, including direct-to-consumer, employers, and public sector institutions. With a network of over 2,000 healthcare providers, we're making healthcare more accessible and connected for nearly 7 million Canadians.