Client Success Manager - Contact Center

Client Success Manager

At DATAMARK, Inc., you will experience a dynamic and inclusive company culture that emphasizes collaboration, innovation and professional development. Our team is supportive, engaged and enjoys working together to achieve shared goals. We offer exceptional benefits and are committed to promoting your well-being both in and out of the workplace. Join DATAMARK as a Client Success Manager and contribute your expertise in a role where your impact truly matters!

As a Client Success Manager you will serve as the primary point of contact for our clients, playing a vital role in managing accounts and ensuring that our contact center operations effectively meet their needs. Your goal will be to uphold the highest service standards while identifying areas for improvement, sales and growth.

Key Responsibilities:

• Client Interface: Build and maintain strong relationships with key clients, addressing their concerns and ensuring their satisfaction.
• Performance Analysis: Monitor call center metrics and performance to ensure service levels are met and identify opportunities for enhancements.
• Collaborative Approach: Work closely with internal teams to align services with client expectations and operational capabilities in additional sales.
• Proactive Engagement: This role will regularly communicate with clients through meetings and reports to provide updates and gather feedback. Providing new sales opportunities
• Strategic Planning: Create and implement action plans that drive client engagement and maximize account growth.

Requirements

• Education: Bachelor’s degree in Business Administration, communications, or a related field.

• Experience: Minimum of 3 years of experience in a call center environment, with at least 2 years in a relationship management or client-facing role.
• Knowledge: Familiarity with call center operations, metrics, and best practices.
• Communication Skills: Exceptional verbal and written communication skills to effectively interact with clients and internal teams.
• Analytical Ability: Strong analytical skills to evaluate performance data and client feedback.
• Problem-Solving: Proven ability to resolve conflicts and manage issues with professionalism and tact.
• Team Player: Ability to work collaboratively within a team-oriented environment.
• Technical Skills: Proficiency in CRM tools and Microsoft Office applications.
• Travel Requirements: Willingness to travel occasionally for client meetings, if needed.

**Applicants must be authorized to work in the U.S. for any employer as we are unable to sponsor or take over sponsorship of an employment Visa at this time**

Benefits

What We Offer:

• Comprehensive Health Care: Medical, dental, and vision plans
• Retirement Savings: 401k and IRA retirement plans
• Life Insurance: Basic, voluntary, and AD&D coverage
• Time Off: Paid time off, paid volunteer hours, and major holidays
• Disability Coverage: Short-term and long-term disability plans
• Professional Growth: Training and development to advance your career.
• Wellness Resources: Support for your overall well-being.
• Salary: $70,000-$85,000 annually