Client Success Manager

WE ARE RARE

Bionews is a digital health solutions company dedicated to empowering more than 50 rare disease communities with trusted information, news, and connections. We foster a space where hope thrives and patients' voices are heard. Since 2013, we've been committed to serving patients and elevating their voices. Our motto is "For Rare, By Rare." With over 50% of our team living with or caring for someone with a rare condition, we deeply understand the unique challenges and needs of these communities. Our network of more than 500,000 registered members actively seeks news, clinical insights, and shared experiences, creating a safe space for peer support, connection, and learning.

ABOUT THE ROLE

Bionews is seeking a dynamic and results-driven Client Success Manager to oversee the strategic execution of digital advertising campaigns for leading pharmaceutical brands. As a key member of our Client Success team, you will collaborate closely with Sales, Marketing, Ad Ops, Performance Strategy, Editorial, and Audience Growth teams to ensure that campaigns are delivered seamlessly and exceed client expectations.

KEY RESPONSIBILITIES

• Client Relationship Management: Build and maintain strong relationships with clients, acting as their primary point of contact throughout the entire campaign lifecycle from pre-sale to post-sale.
• RFP Strategy: Collaborate with Sales and Marketing teams on RFP responses, developing tailored campaign proposals that align with client objectives and deliver measurable results.
• Campaign Execution: Partner with Editorial, Ad Ops, Audience Growth, and Performance teams to ensure campaigns are executed flawlessly, delivered on time, and exceed brand KPIs.
• Performance Analysis: Monitor campaign performance, analyze key metrics, and provide insightful wrap reports to client partners.
• Revenue Generation: Identify opportunities for upselling to drive business growth and retention.

ABOUT YOU

Problem-Solving & Drive: Intuitive and proactive problem-solver who identifies opportunities and delivers solutions, consistently going above and beyond for clients and the internal team.

Organization & Execution: You have developed exceptional skills in time management, organization, and detail orientation, allowing you to effectively manage multiple projects simultaneously, often with tight deadlines.

Collaboration & Communication: You are a strong communicator who is collaborative and decisive. You excel at managing relationships with both internal and external stakeholders while providing clear guidance and direction.

Adaptability: You are not afraid of change and adapt quickly to the evolving practices of digital media.

REQUIREMENTS

• Bachelor’s degree (Advertising, Marketing, Communications or other relevant areas)
• 1-2 years of experience in digital publishing sales support (pre and post sale)
  • Previous experience in, or a strong professional interest in, the Pharma/Healthcare space is highly preferred.
• Exceptional communication and client service skills
• High attention to detail and strong time management and prioritization skills
• Positive attitude and a willingness to learn and strategically solve problems
• Fluency in digital media pricing models such as CPM; CPUV; CPC, etc.
• Strong understanding of DCM, Microsoft Office, Salesforce, Google Ad Manager, Google Analytics
• Familiarity with DoubleVerify, Crossix, IQVIA, etc.

WHY YOU’LL LOVE WORKING AT BIONEWS

At Bionews, collaboration, innovation, and passion fuel our mission. Our inclusive culture champions humility, respect, and the belief that every team member can enact change. With transparency and accountability at our core, we earn trust and drive forward with a leadership team that’s receptive, experienced, and open to fresh ideas. Here, you’re not just joining a company—you’re becoming part of a dynamic workforce dedicated to empowering rare disease communities and making a tangible impact on people’s lives.