Client Success Director (Onsite in Princeton, NJ | Open to US-based candidates only)

Client Success Director (Onsite in Princeton, NJ | Open to US-based candidates only)

• Position: Full-time employee

• Location: Remote, with travel

• Open to: US -based candidates only

• Required: 10+ years of experience in both Learning and Development and Account Management

Are you a strategic, client-focused leader with a passion for building strong relationships and driving business growth? We’re looking for a Client Success Director to serve as a trusted advisor to our enterprise clients, ensuring a seamless experience while expanding partnerships. This role is critical to our success, integrating services, fostering collaboration, and driving revenue growth through proactive account management. If you thrive in a consultative, growth-oriented environment and excel at building high-impact client relationships, we want to hear from you!

What You’ll Do

• Serve as the client advocate and primary point of contact, ensuring a seamless and positive experience.

• Build trusted relationships with senior stakeholders and key decision-makers.

• Drive account growth through cross-selling, upselling, and strategic planning.

• Oversee service delivery, ensuring SLAs, governance, and risk mitigation strategies are met.

• Lead Quarterly and Yearly Business Reviews (QBRs/YBRs) to assess performance and identify growth opportunities.

• Partner with leadership to ensure revenue protection, profitability, and long-term account success.

• Negotiate service agreements and oversee account reporting and performance tracking.

• Proactively resolve challenges using strong problem-solving and conflict resolution skills.

Requirements

What You Bring

• 10+ years of experience in Learning & Development and Account Management, leading revenue and profitability for enterprise accounts.

• Proven success in driving account expansion through cross-selling, upselling, and strategic planning.

• Strong relationship-building skills, with the ability to serve as a trusted advisor to senior stakeholders.

• Expertise in data analysis, using insights to drive solutions and optimize account performance.

• Experience leading high-performing teams and collaborating across multiple functions.

• Exceptional communication, negotiation, and problem-solving skills, with a proactive and consultative approach.

• Ability to manage complex client engagements, ensuring service excellence and risk mitigation.

• Bachelor’s degree required.

Excited to build lasting client relationships and drive meaningful growth? Join us onsite in Princeton, NJ—apply today and let’s create success together.