Company Profile:

Our client builds enterprise-grade, AI-powered marketing systems that help businesses grow online. By automating and optimizing digital marketing campaigns, they deliver strategies that once required large teams and six-figure budgets now accessible at a fraction of the cost.

The company focuses on driving measurable results such as increased leads, traffic, and sales, enabling clients to scale without the need for large in-house marketing teams.

This is a great opportunity for a Client Success & Strategy Analyst to join a collaborative, growth-focused culture where impact matters, communication is open, and continuous learning is part of everyday work.

Overall purpose and responsibilities of the role:

The Client Success & Strategy Analyst will be the bridge between the company’s cutting-edge AI marketing technology and the real-world business goals of their clients. A decade of marketing experience is not needed, just a sharp mind, a positive attitude, and the drive to learn how to scale businesses using the most advanced tools in the industry.

Duties and Responsibilities:

Client Relationship Management: Participate in onboarding and regular check-in calls. You’ll assist in meeting preparation and ensure all follow-up actions are executed flawlessly.
Strategic Translation: Deeply understand each client’s unique business goals and help translate them into actionable SEO and sales outreach strategies.
Campaign Orchestration: Manage setup tasks across our proprietary platforms. (Don’t worry—we provide full training on our SEO and sales outreach tools).
Data Analysis & Optimization: Monitor performance metrics to see what’s working. You’ll collaborate with internal teams to "turn the knobs" and optimize campaigns for maximum ROI.
Quality & Reporting: Support QA processes and create clear, insightful reports that show clients exactly how we are helping them win.
Proactive Communication: Act as a reliable point of contact for clients, answering questions and ensuring they feel supported and successful

Requirements

Must-have Skills / Qualification:

Proven experience working directly with clients or customers, managing expectations, and building strong relationships.
Prior SEO experience is not required, as full training will be provided. Candidates without SEO background should have a strong foundation in customer service and client engagement.
A Natural Communicator: You present well, write clearly, and enjoy collaborating with both teammates and clients.
A Critical Thinker: You don't just follow a checklist; you look at the "why" behind the data and find creative solutions to new problems.
Analytical & Organized: You are comfortable working with data in Excel or Google Sheets and never let a deadline slip through the cracks.
High Energy & Adaptable: You thrive in fast-paced environments and are ready to grow as fast as the company does.
Values-Driven: You embody our core values—staying Positive, remaining Passionate about your impact, and being Proven to Execute on your promises.

Job type: Permanent

Emp type: Full-time

Schedule: Monday to Friday, 8:00 AM to 5:00 PM EST/CST (9:00 PM – 6:00 AM or 10:00 PM – 7:00 AM

Location: Work From Home

Industry: Marketing & Advertising

Client Success Coordinator - 34942

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