Client Solutions Manager
Location: London
Reports to: Local CSM Lead
Team Structure: Mid-level role in the Client Solutions team, managing client accounts and campaign success.
Channel Factory provides intelligent marketing solutions for the next generation of contextual safety, suitability, and performance for brands and agencies. Our platform helps marketers implement, automate, and scale their marketing programs across the world’s largest video library, YouTube, and emerging growth channels. We sit at the intersection of marketing and suitability and have a mission of enabling the world’s top brands to consciously connect with the right audience in the right context, maximizing suitability and contextual performance.
Channel Factory embodies a strong culture that values diversity, collaboration, and results. Our bias towards execution balances critical thinking, analysis, and pragmatic problem solving. We expect a lot from one another and value our thoughtful and intellectually curious company culture.
The Client Solutions Manager (CSM) is a client-facing role that focuses on managing digital video campaigns, optimizing performance, and strengthening relationships with advertisers and agencies. As a key point of contact, the CSM ensures that campaigns run smoothly, meet performance goals, and deliver value to clients.
This role requires a combination of analytical skills, strategic thinking, and client management expertise. The CSM will work closely with Senior CSMs, Sales, and Programmatic and Data Solutions teams to enhance campaign efficiency, identify growth opportunities, and provide data-driven insights to clients.
For professionals looking to take ownership of their own book of business and contribute to strategic client initiatives, this role offers an excellent platform for career advancement.
● Manage the end-to-end campaign lifecycle, ensuring timely execution, pacing, and delivery against client KPIs.
● Build and implement campaign strategies aligned with client objectives, focusing on retention and long-term success.
● Collaborate with internal teams to proactively troubleshoot challenges and adjust campaign strategies as needed.
● Conduct regular performance analysis and reporting, providing actionable insights to improve campaign outcomes.
● ● Support post-campaign reviews by documenting key learnings and identifying opportunities for future optimisation.
● Serve as a key day-to-day contact for clients, building strong relationships through consistent, high-quality service.
● Proactively manage timelines, deliverables, and expectations—keeping clients and internal teams aligned throughout campaigns.
● Assist in developing and maintaining strategic account plans, tracking performance metrics and client goals to guide next steps.
● Identify client needs and offer relevant, data-backed solutions to improve campaign effectiveness and satisfaction.
● Collaborate with internal teams to deliver clear insights and recommendations that support client objectives.
● Provide regular campaign updates and reporting, ensuring transparency and a shared understanding of results.
● Generate reports and dashboards to surface key performance trends and provide visibility into campaign effectiveness.
● Analyse campaign data to identify performance gaps and areas for optimisation.
● Proactively support Senior CSMs in refining client strategies, using data to drive retention and improved outcomes.
● Stay up to date on digital advertising trends and tools to bring fresh thinking to campaign analysis and strategy.
● 3+ years of experience in digital media, preferably at a tech publisher or agency.
● Expertise in YouTube advertising, programmatic buying, and digital video platforms.
● Advanced proficiency in Excel, including pivot tables, data analysis, and forecasting.
● Strong analytical skills and a data-driven approach to decision-making.
● Excellent verbal and written communication skills, with experience in client-facing roles.
● Familiarity with Salesforce or other CRM systems.
● Google Ads, YouTube, or industry-related certifications (Meta, Tik Tok etc.) is a plus.
We’re a people-first company with a passion for fresh thinking, bold ideas, and driving change across the digital ecosystem.
● Take ownership of client relationships and lead strategic initiatives for global brands and agencies.
● Operate in a fast-paced, data-led environment where you can drive real impact.
● Grow your expertise in contextual and programmatic advertising solutions.
● Collaborate with a supportive, inclusive team that values creative thinking and continuous learning.
● Access clear development pathways and career progression opportunities.
● Enjoy a competitive salary and benefits package.
Founded in 2010, Channel Factory is an award-winning marketing technology company which helps top global brands and agencies maximize YouTube advertising. Recognized as a technology innovator by Cynopsis and one of the fastest growing companies by Inc., Channel Factory has served over three hundred of the Fortune 500 in delivering scalable, brand safe, contextually aligned YouTube advertising software and services. By tapping into the deepest proprietary data pool on the market, the company enables highly customized, contextually aware, and dynamically optimized campaigns and provides industry-leading performance for a portfolio of clients across all industries.Channel Factory is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Channel Factory makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read through our EEO Policy {Add Link}.The company also has employee resource groups focussing on encouraging inclusion and diversity in the workplace, including an LGBTQ+ committee.
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