Your Quest: Help make a big difference in healthcare access
At Quest Analytics our team members can fulfill their quest to work in an innovative, collaborative, challenging and flexible environment supportive of personal growth every day. The team is driven to make healthcare more accessible for all Americans. We’re looking for a dedicated full-time Client Support Analyst to join our team at our Corporate Headquarters in the Kansas City area. This is a multi-faceted role and we need someone who enjoys helping software clients understand and solve technical issues.
The mission of the Client Support Analyst is to serve as the customer point of contact for product software questions and learning about Quest Analytics software and to offer a customer service experience that is second to none. The Client Support Analyst is responsible for onboarding our new clients with successful software training and offering continued software support via phone, email, and proactive client outreach. #LI-Remote
What you'll do:
Work with clients to understand their goals and needs with the Quest Analytics software
Identify solutions and provide clear and concise resolutions
Proactively contact current clients regarding updates and various other events and initiatives
Document software issues and communicate with appropriate stakeholders on how to replicate the findings
Clearly and thoroughly communicate and document any enhancement suggestions, performance challenges, bugs or issues in existing functionality with the cloud operations team
Work with teammates in a collaborative manner to understand current and historical support cases
Maintain a superior level of client service that EXCEEDS client expectations
Represent Quest Analytics in a friendly and professional manner while interacting with clients
Participate in the training and/or mentoring programs as assigned or required
Adheres to the Quest Analytics Values and supports a positive company culture
What it requires:
Associate's degree or 3 years of equivalent work experience required. Bachelor's degree preferred.
Experience with Microsoft Access or Excel. SQL experience a plus.
2 yrs minimum experience with technical client support preferably at a Healthcare Software Company
Excellent analytical and demonstrated problem-solving skills both technically and functionally.
Proven ability to proactively and quickly grasp, distill, and synthesize concepts and details from diverse sources, identify trends, develop strategies, and implement high-impact solutions
Communicate effectively, both verbally and written, with management, team members, and other departments
Self-motivated and innovative and can think outside the box
A passion for delivering great customer service to our clients
Able to work early or late schedule to meet client needs.
We are not currently engaging with outside agencies on this role.
What you’ll appreciate:
•Workplace flexibility – you choose between remote, hybrid or in-office
•Company paid employee medical, dental and vision
•Competitive salary and success sharing bonus
•Flexible vacation with no cap, plus sick time and holidays
•An entrepreneurial culture that won’t limit you to a job description
•Being listened to, valued, appreciated -- and having your contributions rewarded
•Enjoying your work each day with a great group of people
Apply TODAY!
About Quest Analytics
For more than 20 years, we’ve been improving provider network management one groundbreaking innovation at a time. 90% of America’s health plans use our tools, including the eight largest in the nation. Achieve your personal quest to build a great career here.
Visa sponsorship is not available at this time.
Preferred work locations are within one of the following states: Alabama, Arizona, Arkansas, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois (outside of Chicago proper), Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin, or Wyoming.
Quest Analytics provides equal employment opportunities to all people without regard to race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. We are committed to creating and maintaining a workforce environment that is free from any form of discriminations or harassment.
Applicants must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence
[email protected]
NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly. We are not currently working with additional outside agencies at this time.
