Client Services Manager - Remote

The Client Services Manager will serve as the technical subject matter expert for PayNearMe’s solutions, supporting Sales, Account Management, and Merchant Support in the onboarding of merchants. This role involves leading technical integrations, configuring solutions, and providing ongoing technical support to ensure merchant success.

Responsibilities:

• Serve as the technical lead for new merchant onboarding, guiding integration,
  configuration, and solution design from kickoff through launch
• Lead data integration, platform configuration, and business process mapping
  efforts, tailoring the PayNearMe platform to meet each merchant’s unique
  technical and operational requirements
• Partner closely with Product Management to inform solution design and
  influence the product roadmap based on client needs, implementation insights,
  and technical feasibility
• Support existing merchants as they adopt new products, enhancements, or
  expanded functionality, ensuring seamless integration and minimal disruption.
• Collaborate cross-functionally with Engineering, Product, Risk, and Support
  teams to resolve complex issues, manage escalations, and drive successful
  merchant outcomes

• Bachelor’s degree in Computer Science, Engineering, Mathematics, or a related technical field — or equivalent practical experience
• 2–5 years of experience in technical support, implementation, systems integration, or software development (preferably in payments or fintech).
• Experience with web-based and mobile integrations, including working knowledge of Rest APIs, HTML, XML, JSON, JavaScript and authentication methods.
• Strong analytical and problem-solving skills, with the ability to translate technical concepts clearly to non-technical stakeholders.
• Ability to manage multiple priorities in a fast-paced environment with shifting timelines.
• Detail-oriented with demonstrated persistence in troubleshooting complex issues and identifying root causes.
• Collaborative team player with a proactive, positive attitude.

Location: Flexible/Remote (within the US) 

Great compensation package plus extensive benefits, including:

• 100% Remote (must be in US)
• Base salary per year (paid semi-monthly)
• Fast- paced and professional work culture
• Stock options with standard startup vesting - 1 year cliff; 4 years total
• $50 monthly communication expense stipend to go towards your phone/internet bill
• $250 stipend to enhance your WFH setup
• Reimbursement for peripheral equipment: monitor (up to $400), keyboard and mouse (up to $200)
• Premium medical benefits including vision and dental (100% coverage for employees)
• Company-sponsored life and disability insurance
• Paid parental bonding leave
• Paid sick leave, jury duty, bereavement
• 401k plan
• Flexible Time Off (our team members typically take off ~3-4 weeks per year)
• Volunteer Time Off
• 13 scheduled holidays
• 2x / year in-person team meet-ups (2-3 days, company paid)

Salary Range: $120,000 - $130,000

PayNearMe strives to create a workplace where all employees thrive. Our core values represent who we are today and we take pride in the way we work with each other as well as with our stakeholders.

We’re in this together to do the right thing. We deliver real results we are proud of while remaining respectful, transparent, and flexible.

PayNearMe is an equal opportunity employer. We are diligently and thoughtfully working towards cultivating a diverse workforce which in turn, enhances our products and services for the communities we serve. Applicants who represent all backgrounds are strongly encouraged to apply.

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Candidate information will be treated in accordance with our job applicant privacy notice found at: https://home.paynearme.com/ccpa-privacy-notice-jobs-employees/

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