Client Services Account Manager

Ellesmere Port , United Kingdom
full-time

AI overview

Support a diverse portfolio of client accounts, fostering strong relationships and seeking growth opportunities, all while ensuring top-tier service and achieving revenue targets.

Infopro Digital, the B2B group specialising in information and technology, is currently looking for a Client Services Account Manager on a permanent contract to strengthen the team at its Barbour ABI business, in Ellesmere Port, near Chester.

Barbour ABI powers the UK built environment with the best intelligence to help our clients grow. With over 1.7 million projects in our dataset, our products and services are renowned for their accuracy, depth, and efficacy. Best known for our construction project leads, our portfolio includes analytics, market research reports and bespoke consultancy.

Join Barbour ABI and get the best of both worlds  

Working at Barbour ABI will provide you with the exciting challenges and autonomy you are looking for within a dynamic and nimble SME, but backed by the growth plans and structure of a global business, Infopro Digital, with 4000+ employees and leading intelligence brands in 20 countries.

 

The challenge awaiting you:  

This role is responsible for a set of client accounts within a defined territory. This responsibility extends from onboarding new clients through to managing a 360-degree client service schedule, aswell as looking for growth opportunities across Barbour ABI’s portfolio of products. The ultimate objective of managing these accounts is to secure the renewal of services for the client.

Key Accountabilities:

  • Provide an unrivalled account management service to your allocated set of clients.
  • Understand your clients and match their needs to the Barbour ABI product portfolio.
  • Achieve monthly revenue targets on account renewals.
  • Proactively seek growth opportunities within your portfolio of accounts.
  • Achieve relevant KPI’s
  • Effectively manage regular client contact levels to ensure you are serving your accounts effectively.
  • Conduct regular meetings with clients on Teams to conduct account reviews, achieve renewals and sell additional products.
  • Ensure client requests, requirements, queries and training requirements are met, in a timely manner and always to an excellent standard.
  • Provide feedback from clients to the business, so we can continually improve our offering.
  • Accurately log your client interactions on the CRM system.
  • Understand and communicate regular product updates to your clients.

Requirements

  • Experience in a similar Client Services / Account Management role
  • Excellent customer service skills and the ability to build strong and long lasting relationships with clients
  • Determined to exceed sales targets and objectives
  • Good objection handler
  • Self-motivated and determined
  • Excellent attention to detail
  • Excellent administrative skills
  • Strong planning, organisation and time management skills
  • Capable of working under pressure to tight deadlines

Benefits

  • Competitive Salary
  • Generous commission scheme
  • Hybrid working for everyone
  • 3pm finish on a Friday
  • 25 to 30 days holiday
  • Day off for your birthday
  • Purchase extra holidays
  • Volunteering days
  • Pension and Life Assurance
  • Great company culture that offers professional development, training and regular social events

Our Foundations and Values:

At Infopro Digital, we are driven by core values such as entrepreneurial spirit, constant customer focus, promoting diversity, striving for significant impact, and a collaborative culture. By joining us, you become part of a dynamic community that embraces these values on a daily basis, shaping the future with passion and commitment.

Diversity is one of our core values. We are convinced that our teams, drawn from all backgrounds and with different backgrounds and experiences, are one of the key drivers of our success. The Group is committed to a policy of equal opportunities and inclusion, from recruitment to career development, and we strive to provide an equitable working environment to promote the well-being of our teams.

Who are we?

Infopro Digital is a B2B group specialising in information and technology. With a presence in 20 countries, the group has 4,000 employees of 79 nationalities. Infopro Digital connects professional communities. Our brands are leaders in the five key economic sectors: construction and public sector, automotive, industry, risk & insurance, and retail. With our solutions, our customers make informed decisions and companies develop their business and sustainable performance. Are you a passionate professional looking for new opportunities?  Don't wait any longer and join Infopro Digital's community of professionals!

Equal Opportunities

We provide equal opportunities to employees and job applicants and do not discriminate either directly or indirectly, because of any protected characteristic or any other characteristic or activity protected by law. To fully comply with all laws prohibiting discrimination in all phases of employment, we have set up a system of monitoring all job applications, we therefore ask you to complete the equal opportunities questions on this form.  

This information will be collected anonymously, in confidence and will not be seen by anyone directly involved in the hiring process, it will be stored separately and used only to provide statistics for monitoring purposes. There is no obligation on you to provide information. All applicants will be treated the same, whether or not they provide this information.

#INDPREM

Perks & Benefits Extracted with AI

  • Flexible Work Hours: Hybrid working for everyone
  • Health Insurance: Pension and Life Assurance
  • Days off for volunteering: Volunteering days
  • Paid Time Off: Day off for your birthday

Infopro Digital delivers thought-provoking intelligence to bring clarity to the world’s most complex markets. Our global team of analysts, journalists and producers helps you connect the dots in the global finance and insurance markets to understand the inter-relationships between risk management, risk transfer, policy, technology and innovation. We are focused on helping you achieve the best results – either to generate new business opportunities or track emerging best practice – with our unique intelligence. Our Promises We provide an AUTHORITATIVE account of market trends, using an analytical approach based on multiple perspectives to bring clarity and insight to complex topics. Our COLLABORATIVE approach brings people and solutions together from across our markets to drive innovation and address industry challenges. We deliver THOUGHT-PROVOKING content, we break new ground and explore new territories, uncovering the potential for disruption and enabling change through valuable, actionable insights. Values Nothing is more important than our INTEGRITY. Impartial and trustworthy content is at the heart of who we are. We are here to create an IMPACT and to add value externally for our customers and internally for our teams We have a VISION of where our markets are heading. Our role is to think big, identify and explain shifts in our markets. We deal in trendlines rather than headlines. We are RESILIENT. Our customers rely on us, so we have to be here for the long term, anticipating and adapting to new dynamics in our markets and our own industry. We create unique, in-depth and proprietary information valued by the experts who transfer and manage risk in the world’s financial markets our information considers the inter-relationship between Policy, Regulation, Structuring, Trading, Investing, Technology, Best Practice and Innovation. Our clients “connect the dots”, generate new business opportunities and improve their operational efficiency using our intelligence solutions.

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Salary
£26,500 per year
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