Client Service Support Executive

We’re looking for a Client Service Support Executive to join our Client Service Operations team. If you’re motivated by delivering excellent service, building strong relationships, and helping to create a seamless experience for clients, this is a great opportunity to grow your career in a supportive and collaborative environment. You’ll be part of a team that plays a key role in supporting clients across L&G Asset Management.

What you’ll be doing:

• Managing the delivery of operational client service and acting as a key point of contact for queries
• Co‑ordinating and resolving day‑to‑day client enquiries in line with agreed SLAs
• Building strong working relationships across L&G Asset Management to support joined‑up client service
• Collaborating with Client Relationship teams to enhance the client experience
• Maintaining accurate records, logs and databases to support robust governance
• Applying and improving business processes to ensure a controlled and compliant environment
• Identifying opportunities to enhance efficiency and strengthen the team’s operating model
• Developing your understanding of L&G Asset Management products, platforms and client strategies

Who we’re looking for:

• Strong communication skills, with the ability to build positive relationships
• Experience delivering high‑quality client service within financial services or a similar environment
• Strong organisational skills and the ability to manage multiple workflows
• Proactive mindset with the confidence to take initiative and drive tasks forward
• Collaborative team player who shares best practice and supports colleagues
• Good understanding of investment markets and economic themes (desirable)
• Strong IT abilities, including proficiency with core business systems
• Demonstrated resilience and the ability to work effectively in a fast‑paced environment

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are the many discounts we offer – both for our own products and at a range of high street stores and online
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. 

If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can. 

It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.