Client Service Project Manager

This position is being posted as a partnership between Sago and Sago Health, a Health Insights/Med Learning Group Company. The selected employee will be employed by Sago under the direction of Sago Health for the remainder of 2025 and fully moving to a Med Learning Group employee on January 1, 2026. Documentation of each employment will be provided to our selected candidate at hiring time.

POSITION SUMMARY: 

A Sago Health Project Manager serves as the bridge between internal teams, partners, and clients. This role combines strong organizational skills, client relationship management, and a deep understanding of qualitative market research operations. Project Managers own the full lifecycle of multiple projects ensuring seamless execution, clear communication, and an exceptional client experience.  

Requirements

KEY JOB RESPONSIBILITIES: 

• Manage 12–15 qualitative research projects simultaneously, ensuring on-time, on-budget, and high-quality delivery. 

• Brief recruiting teams on project details to ensure client needs and deliverables are clearly understood and consistently met. 

• Proactively communicate with clients and internal partners, providing transparency, guidance, and a sense of partnership throughout the project lifecycle. 

• Provide clients with accurate, real-time participant and quota tracking, delivering updates that instill confidence and demonstrate steady progress. 

• Monitor project elements to identify risks or roadblocks, adapting plans and driving quick, effective resolutions. 

• Manage and track project budgets, timelines, and milestones to maintain operational and financial accuracy. 

• Work autonomously and resourcefully to develop creative solutions when faced with incomplete information or evolving requirements. 

• Adapt fluidly as project scopes change, demonstrating agility and a problem-solving mindset. 

• Liaise between internal and external teams to ensure timely, detailed, and effective communication at every stage. 

• Demonstrate a strong understanding of project cost, feasibility, and margin when making recommendations or adjustments. 

• Stay informed of healthcare client research requirements, including adverse event protocols, and ensure compliance; proactively incorporate client specific requirements into project planning and execution.  

CORE COMPETENCIES: 

• 1–5 years of well-rounded qualitative project management experience. 

• Exceptional verbal and written communication skills; able to translate complex details into clear, actionable client updates. 

• Strong client focus and commitment to building trust and long-term partnerships. 

• Team-first mentality and a proactive, solution-oriented approach. 

• Ability to stay calm and focused in a fast-paced, multitasking environment. 

• Exceptionally organized and detail-oriented, with proven ability to manage multiple priorities effectively. 

• Excellent interpersonal skills; able to collaborate across teams and functions. 

• Self-motivated, energetic, disciplined, and quick to learn new systems and processes. 

• Comfortable analyzing recruiting and project data to tell a clear story and communicate progress effectively to clients. 

• Adapts quickly to shifting priorities while maintaining professionalism and composure. 

• Exercises sound judgment in identifying risks and escalating when appropriate. 

QUALIFICATIONS:

Education: 

• High School Diploma or equivalent. 

• Bachelors’ degree or equivalent experience preferred. 

Experience: 

• 2+ years of experience working in a market research environment or combined project management experience preferred. 

Computer Skills: 

• Strong knowledge of Microsoft Office (Excel required). 

At Sago Health, we believe in partnership, precision, and people. If you thrive in a fast-paced, collaborative environment and take pride in delivering exceptional client experiences, we’d love to hear from you. 

Benefits

Location: Remote  

Job Type: Full-Time, Exempt  

Compensation Details:  

            • Base salary: $55,000+ per year, based on experience 

            • Full plan details will be reviewed during the interview process 

Benefits:  

            • Health, dental, and vision insurance 

            • 401(k) with employer match 

            • Paid time off and holidays