The Client Services Manager will be responsible for maintaining and growing existing business relationships with current clients and families and assist in bringing new clients on board. The Client Services Manager will help our patients and families to better understand the full potential of our services and act as the ongoing point of contact for all the non-clinical needs of our patients.  In addition, they will also be responsible for collaborating with different work groups and departments to improve client support programs and enhance client satisfaction.  

Duties and Responsibilities  

• Provide regular updates to clients on the progress of customer service projects that directly affect each client 
• Develop open and effective channels of communication with each client that can be employed by other departments as well 
• Become the reliable point of contact for each customer that is required to establish a strong business relationship 
• Maintain close relationships with families of the patients by providing constant communication over the phone, as well as face-to-face contact.   
• Assists management by maintaining an extensive knowledge of the operations of the nurses in the field.   
• Communicates all information regarding expectations and scheduling to various families. 
• Performs other duties as assigned to effectuate business goals 
• Supports and executes the mission, ethics, and goals of the company effectively.  
• Represents themselves in a positive and professional manner in the company and community.  
• Adheres to dress code with a clean and neat professional appearance.  
• Reports on time and as scheduled in order to complete work within designated time.  
• Adhere to all company policies and procedures outlined in Employee Handbook, Employee Agreement, or communicated from executive team.  

• Bachelor’s Degree in Business or a related field preferred 
• 3+ years’ experience in customer service role 
• Experience in the healthcare field with familiar grasp of medical terminology
• Proven ability to utilize Microsoft Office, and Outlook 
• Must demonstrate ability to meet deadlines 
• Strong communication skills required 

Benefits are available to eligible employees on the first of the month after 30 days of employment and include:

• Annual salary of $55,000 
• $50/month phone allowance
• Health, Dental & Vision Coverage
• Health Savings Accounts (HSA-available if enrolled in a high deductible plan)
• Flexible Spending Accounts (FSA & LPFSA)
• Dependent Care Reimbursement Accounts (DCRA)
• Employee Assistance Program (EAP-available if enrolled in Health plan)
• 401(k) retirement plan
• Paid Time Off (PTO)
• 100% Company Paid Basic Life Insurance (if enrolled in Health plan)
• Voluntary Life Insurance
• Short & Long-Term Disability
• Critical Illness/Accident Insurance
• Hospital Indemnity Insurance
• Identity Protection Plan
• Legal Care Plan
• Pet Discount Program

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All your information will be kept confidential according to EEO guidelines.