The Client Services Manager will be responsible for maintaining existing business with current clients and families, grow business relationships with current clients and assist in bringing new clients on board. The Client Services Manager will help our patients and families to better understand the full potential of our products and act as liaison between the client and customer service. In addition, they will also be responsible for collaborating with different work groups and departments to improve client support programs and enhance client satisfaction.
Duties and Responsibilities
- Provide regular updates to clients on the progress of customer service projects that directly affect each client
- Develop open and effective channels of communication with each client that can be employed by other departments as well
- Become the reliable point of contact for each customer that is required to establish a strong business relationship
- Maintain close relationships with families of the patients by providing constant communication over the phone, as well as face-to-face contact.
- Accompany the Clinical Case Manager during re-certifications visits, delivering necessary supplies to nurses, and occasional customer service visits to build rapport.
- Assists management by maintaining an extensive knowledge of the operations of the nurses in the field.
- Communicates all information regarding expectations and scheduling to various families.
- Performs other duties as assigned to effectuate business goals
- Supports and executes the mission, ethics, and goals of the company effectively.
- Represents themselves in a positive and professional manner in the company and community.
- Adheres to dress code with a clean and neat professional appearance.
- Reports on time and as scheduled in order to complete work within designated time.
- Adhere to all company policies and procedures outlined in Employee Handbook, Employee Agreement, or communicated from executive team.
Requirements
- Bachelor’s Degree Preferred
- 2+ years’ experience in customer service role
- Reliable means of transportation and flexibility to travel within the Colorado Springs area
- Current state driver’s license and automobile insurance.
- Must demonstrate ability to meet deadlines
- Strong communication and organizational skills required
Benefits are available to eligible employees on the first of the month after 30 days of employment and include:
- Annual salary starts at $56,500
- Auto and phone allowances
- Health, Dental & Vision Coverage
- Health Savings Accounts (HSA-available if enrolled in a high deductible plan)
- Flexible Spending Accounts (FSA & LPFSA)
- Dependent Care Reimbursement Accounts (DCRA)
- Employee Assistance Program (EAP-available if enrolled in Health plan)
- 401(k) retirement plan
- Paid Time Off (PTO)
- 100% Company Paid Basic Life Insurance (if enrolled in Health plan)
- Voluntary Life Insurance
- Short & Long-Term Disability
- Critical Illness/Accident Insurance
- Hospital Indemnity Insurance
- Identity Protection Plan
- Legal Care Plan
- Pet Discount Program
All your information will be kept confidential according to EEO guidelines.
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