Our Vision  As one of the world’s top 10 (and rising🚀) digital asset exchanges, we provide a best- in-class experience in trading, security, and blockchain product innovation.  We aim to democratize access to the markets for all, making it possible for the most recent and promising cryptocurrency projects to be listed and traded safely and securely. Are you excited to join a decentralizing force in the world? Responsibilities

Responsible for the hiring, training, development, and management of the assigned Client Services Team

 Accountable for the overall success of the Client Services team and customer satisfaction

 Serves as the primary liaison with key client representatives and owns the service delivery relationship for assigned projects

Serves as the internal and external point of contact for projects and issue resolution across company functions

Drive overall client satisfaction through effective coordination and communication of client deliverables

 Partnership with clients to establish best practices to meet specific needs and addresses prioritization issues that may arise

Advise and execute on complex issue resolution through internal remediation processes to drive client satisfaction

Participates in the planning and execution of project initiatives, drive process-improvement, and coordination of continual status updates on project objectives

Ensures client and project requirements are being met with the highest quality and accuracy through verification and communicating routinely with both the client and internal partners

Manages and reports to clients on project budget, revenue forecasting, and financial status

Demonstrates leadership to both clients and internal partner to deliver project objectives professionally and with superior quality

 Work with Operational departments to customize and continually enhance service quality

In partnership with internal stakeholders, participate in the coordination, agenda, execution, and action items stemming from cadenced client business reviews

Development of subject matter expertise relating to client-specific tools and software

Ensure consistent and standardized delivery of all program communications including: Reports, Status Updates, HubSpot Communications, Notices, Client Inquiries

 Develop and maintain standardized e-mail, phone, portal and reporting communications to ensure uniformity of service delivery

Partner with the project management and client service teams to drive improved client deliverables

Requirement

 Excellent verbal and written communication skills including the ability to establish and maintain productive client situations and to provide effective consultation in alternative ways to proceed

 Sharp analytical skills to comprehend quickly and provide guidance on how to handle team/client escalations

 Effective project management approaches to help develop overall project plans and milestones, steward results, draft budgets, coordinate work from multiple business units, and deliver to the high standard of excellence expected by our clients

Exceptional communication skills are required. The successful candidate will be comfortable speaking to all levels within an organization internally and externally

Proven problem-solving and analytical skills with an ability to approach a problem logically and systematically

Leadership skills to serve effectively as a project sponsor to guide our internal Project Managers in handling complex situations and delivering quality results

Critical thinking with an eye to adding value, coupled with sound judgment

 Capable of balancing competing priorities

 Ability to work independently, while effectively taking direction from Director

·Adaptability to changing work priorities and client demands

Resourcefulness in gathering resources to help Project Manager meet project goals

Excellent computer skills, exceptional planning, and organizational skills

 Exceptional attention to detail is required