The Client Service Manager ensures compliance and manages day-to-day service delivery with a focus on customer satisfaction and effective communication across international teams.
Hybrid
Lokation: Prague 8, HO 50 %
Languages: Fluent English and Czech, (German B2 is a plus)
Level: Senior
Form of cooperation: Contraktor
Start date: 1/2026
Allocation: Full-Time
Allocation length: Long term
The role of the Client Service Manager is to ensure that value is achieved as anticipated from the outsourced relationships. He/ she is responsible for overall compliance of services as expressed in the Statement of Work and Service Level Agreements and for making sure that any problems with the day-to-day delivery of services provided by the service provider are minimized. This position oversees planning and forecasting of service consumption, quality of service and customer satisfaction.
Task and responsibilities:
Account Maintenance: Handling account openings, closures and changes in Client information as well as maintaining accurate Client data in systems such as SAP
Connectivity setup: Allowing clients to instruct and receive reporting on their accounts
Signature Verification: Providing signature verification services for Clearstream entities
Monitor, verify and execute incoming internal & external requests
Verify accuracy and completeness of the requests, follow up and ensure proper execution
Collection and storage of customer documentation
Regular collaboration with colleagues from Headquarters located in Frankfurt and Luxembourg, aka Governance Hub
Provide regular status to the Project
Mandatory skills and experiences:
Strong organizational and solution-oriented skills, attention to detail
Ability to work independently as well as in a team in a diverse international environment
Adaptability to thrive in a fast-paced, changing environment, multi-tasking ability
A keen interest in enhancing your skillset and your understanding of the capital markets
Optional skills:
Experience with SAP systems, account maintenance and archiving tools is an advantage
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