Client Service Manager

• Manage and cultivate multiple client relationships, serving as the daily point of contact and ensuring client satisfaction throughout the entire campaign lifecycle.

• Act as a liaison between clients and the Ad Operations team, facilitating smooth onboarding, launch, and ongoing management of campaigns.

• Review and deliver comprehensive reporting to clients, demonstrating a keen eye for details and providing actionable insights.

• Proactively anticipate and address client needs and concerns, aiming to resolve issues before they arise.

• Effectively multitask and manage multiple complex campaigns, ensuring all deliverables are met on time and within budget.

• Collaborate closely with internal teams, leveraging their expertise and resources to drive the success of clients’ campaigns.

• Lead client-facing calls with confidence and charisma, effectively communicating strategies, results, and recommendations.

Requirements

• Relevant Bachelor’s or Master’s degree

• 5+ years experience in an Account Management role (agency background a huge plus)

• Working knowledge of Google Suite (Gmail, Calendar, Drive, Docs, Sheets, Forms, Slides) and project management tools/apps

• A proactive and eager attitude

• Ability to cope with a varied volume of work and occasional time pressure

• Excellent organizational skills – always two steps ahead

• Ability to work well independently and in a team environment