Client Service Manager (한국어/영어) - HCMC

About Dialectica

Dialectica is a B2B information services firm that serves the world's top business professionals, by enabling them to gather real-time information and insights from industry experts across various markets, industries, and regions.

Driven by our mission to achieve unparalleled customer recognition, we are developing the most trusted and innovative knowledge-sharing platform in the world.

Dialectica has been recognized as one of Europe’s fastest-growing companies by the Financial Times for 5 years in a row, a Top Employer for Recent Graduates by The Career Directory in Canada, a Great Place to Work in Greece, Vietnam and Canada and a Best Workplace in Europe.

We believe in supporting our people to do their best work and grow, and building a dynamic, empowering, and respectful workplace is core to our purpose: Accelerate the shift to a prosperous society by empowering better decision-making.

With a global presence spanning 5 offices across 3 continents and a highly-trained team of over 1,400 employees, we are always looking for individuals who share our belief that our work transcends individual and organizational benefits, contributing significantly to the collective advancement of society.

For more information, visit dialecticanet.io 

About The Role

As a Manager in the Client Service Team, you will act as a knowledge broker between our clients and industry experts. Your role is to partner with our clients to understand their knowledge gaps and identify experts with the most relevant experience and knowledge that can address them and lead a team of Associates and Senior Associates. 

Your key responsibilities shall include:

• Foster the development of Associate and Senior Associates' core research skills by imparting commercial acumen, sales techniques, and effective time management strategies while reinforcing custom recruitment methodologies.
• Provide opportunities for project management skill enhancement to Associates involved in custom recruitment research.
• Offer mentoring opportunities to Associate and Senior Associates' capable of custom recruitment research and project management, aiming to cultivate multi-disciplinary skills and prepare them for advancement.
• Analyze client project briefs to identify knowledge gaps and conduct comprehensive industry and company research to pinpoint the most relevant experts.
• Regularly engage with experts to screen and validate their expertise and suitability for specific projects.
• Demonstrate critical thinking and agility in conducting high-level research on industries and companies, ensuring the selection of experts with the most relevant experience and knowledge to address clients’ inquiries.
• Uphold clients’ best interests throughout collaboration, ensuring the confidentiality and security of their data and information.

Requirements

• Bachelor's degree required; Master's or other advanced degree is highly preferred.
• Fluent or native level of Korean and English professional communication are mandatory.
• Minimum of 3 years of experience in the Information Service/Expert Network Service or relevant industries, with strong leadership experience as manager/leader roles.
• Skilled in sales, time management & prioritization, negotiation, and professional communication skills. 
• A client service mentality, which means you are committed to go beyond your clients’ needs to deliver true value.

Benefits

• Opportunities to acquire transferable skills including leadership, team management, sales, negotiation, time and project management.
• Access to learning and development programs, including Manager bootcamps, and career advancement initiatives.
• Join a dynamic, entrepreneurial, and fast-paced work environment guided by core values of transparency, diversity, quality, care, teamwork, ownership, leadership, and continuous improvement.
• Competitive compensation packages, including uncapped quarterly performance bonuses.
• Comprehensive benefits such as private medical insurance and competitive savings plans.
• Sponsored health and well-being initiatives and team bonding activities.
• Exchange program offering the opportunity to work and reside in Athens or Vancouver.
• Work in a collaborative and diverse workspace located in the vibrant heart of Ho Chi Minh City.
• Expatriation relocation support provided on a case-by-case basis.