Client Review Manager

Job Summary:

The Client Review Manager plays a pivotal role in leading a diverse remote team and overseeing departmental operations related to Disability Profile Assessments, call activity, and Veteran communication. This position drives results, develops employees, and constantly improves processes to ensure accurate documentation, efficient throughput, and a high quality Veteran experience. The Client Review Manager collaborates closely with the Director of DBQ Operations to execute company policy and develop department procedures aligned with company goals. This role requires proactive collaboration across Sales, Navigation, Generation, Quality Control, and Final Review to maintain workflow progression and service quality. Tracking and evaluating department data weekly, monthly, quarterly, and annually are integral aspects of this role.

What is expected in this role:

• Driving the complete team strategy and direction in collaboration with the Director of DBQ Operations.
• Owning the goals, the metrics, and team structure for Client Review.
• Working in tandem with the Director of the department and the supervisors to ensure complete alignment across the teams.
• Leading the respective team supervisors for their teams’ success and owns overall department success.
• Coaching, mentoring, and tracking each of their teams’ performance ensuring alignment with the overall departmental goals and company strategy.
• Owning any supervisors' timecards and PTO approvals and serving as a backup for the overall team when a supervisor is unavailable.
• Setting team goals and tracking towards team success, along with owning each supervisor's development and overall group development for Client Review skills.
• Acting as the lead in interview and onboarding processes for all new team members.
• Overseeing the overall performance management process across the department.
• This can include coaching conversations, reviews as needed, and addressing any performance concerns.
• Ensuring the total team follows all processes and procedures related to Operational Programs and safeguarding personally identifiable information and protected health information across the team.
• Serving as REE Medical’s Disability Profile Assessment owner and operational expert across Client Review.
• Owning DPA content accuracy, quality, and workflow application to support complete and accurate case readiness.
• Driving process optimization and standardization across DPA requirements that improve throughput, Veteran experience, and operational efficiency.
• Maintaining expertise in DPA workflow dependencies, case progression, operational handoffs, and requirements for Generation readiness.
• Owning the inquiry process for Client Review and DPA related questions. Ensuring timely feedback to teams requesting information or updates across all platforms.
• Manages and reports on team compliance within REE Medical’s policies and procedures.
• Owning weekly department meetings and bi-weekly staff check-ins to disseminate essential information and updates.
• Holding supervisors accountable to their team 1:1s and serving as a backup when supervisors are unavailable.
• Eliminating roadblocks across the teams respectively.

How success is measured in this role:

• Completion of weekly meetings: Hold department 1:1s with supervisors and bi-weekly meetings with Client Review teams. Lead or support cross department meetings to enhance collaboration and process improvement. Completion will be measured against the ideal total meeting count per quarter.
• Department Timeline: Maintain Client Review throughput timeline of 15 business days or less.
• Kickback Rate and Documentation Quality: Maintain kickback rate and documentation accuracy within department standards.
• Productivity Metrics: Maintain Client Review hourly productivity averages within department standards.
• Call Queue and Service Metrics: Maintain call queue answer rate, abandon rate, and service performance within department standards.
• Overtime: Maintain overtime to 5 percent or less of total department hours.
• Production Metrics: Ensure the department meets Disability Profile Assessment volume and Veteran service outputs as determined by Executive Leadership.

Requirements

What you need in this role to be successful:

• Bachelor’s degree required. Equivalent experience will be considered for candidates with 4 or more years in a related operational or leadership position.
• Supervisory experience with a team of 4 or more. This may be internal to REE or with a prior employer.
• Experience within medical operations, healthcare administration, claims review, clinical documentation, or disability related services. Experience within the VA disability industry is a plus.
• Remote leadership experience is preferred, including coaching and developing staff in a virtual environment.
• Demonstrated ability to lead through change, shifting priorities, and evolving business needs.
• Excellent analytical, project management, and problem-solving abilities, capable of handling multiple priorities in a fast-paced environment with a focus on continuous improvement and operational efficiency.
• Ability to think strategically while maintaining a detail oriented, self-motivated, and well organized approach.
• Strong interpersonal and communication skills for effective collaboration across departments and leadership levels. Ability to navigate difficult conversations with clarity and empathy.
• Proven ability to meet goals, drive outcomes, and develop high performing teams. • Highly organized, able to manage multiple inputs, and comfortable working in ambiguous situations.
• Proactive and forward thinking, anticipating risks and opportunities before they occur.
• Strong written and verbal communication skills, with experience communicating in remote first environments.
• Experience working in fast paced operational settings. Startup or early stage environment experience is a plus.
• Ability to work under pressure and meet goals; a positive mental attitude is essential.
• Nursing or medical background is a plus.

Benefits

What REE Offers you:

At REE, we believe in empowering our employees to thrive both personally and professionally. When you join our team, you become part of a dynamic and inclusive work environment where innovation and collaboration are celebrated.

Comprehensive Benefits Package

- Competitive Salary: $80,000 - $90,000/yr

- Health, dental, and vision insurance with Company-sponsored Life Insurance

- Retirement savings plan with company match

- Vacation time off, sick time off, and holidays

Career Development Opportunities

- Ongoing training and development programs

- Opportunities for advancement within the company

Work-Life Balance

- Flexible work schedules

- Remote first environment with companywide conferences annually

- Employee assistance program for personal and family well-being

Perks and Rewards

- Employee discounts on products and services through Insperity

- Recognition programs for outstanding performance

- Company-sponsored social events and activities

Join us and discover a rewarding career where you can make a difference and grow professionally.


REE is only able to hire US citizens or those who are authorized to work in the US as full time employees (we do not provide visa sponsorship).

This information is provided in compliance with Equal Pay Regulations across the US and is the company’s good faith and reasonable estimate of the compensation range and benefits offered for this position. The compensation offered to the successful applicant may vary based on factors including experience, skills, education, location, and other job-related reasons.

REE Medical participates in E-verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. 
Not open to 3rd party recruiters or submissions.

REE will never ask for personal information or to purchase anything during the interview process, only communications from a @reemedical.com domain are representative of REE Medical, LLC.