Client Relations Specialist

Are you looking for an opportunity to bring your unique skills and experiences to a leading commercial loan servicer?

Join Berkadia's loan servicing platform and learn from the best of the best at the largest U.S. non-bank commercial mortgage servicer in the industry. We provide the personal and professional development opportunities you need to impact the commercial real estate industry, build a career that takes the long view, and reach your full potential. Be Your Best Self. Be Berkadia.

The Client Relations Manager at Berkadia serves as a pivotal liaison among various stakeholders including borrowers, Servicing functional business units, Mortgage Banking personnel, trustees, investors, government agencies, and rating agencies. This role is essential in facilitating effective communication and coordination to ensure all parties' needs and regulatory requirements are met efficiently. The manager oversees the flow of information, resolves conflicts, and maintains strong, productive relationships to support successful transaction completions and ongoing service excellence

We are committed to growing your career, so in this role you will:

• Serve as the primary point of contact for clients, borrowers, and other stakeholders for an assigned portfolio, communicating issues and updates to management as appropriate.
• Monitor, administer, or refer borrower requests to the appropriate servicing business unit or outside party upon review of the applicable loan documents and servicing agreements.
• Monitor and review loan-specific trigger events to ensure timely and appropriate action.
• Process loan payments, payoff demands, reserve disbursements, tax payments, and insurance payments as needed.
• Responsible for portfolio administration, cash management, and data integrity.
• Provide excellent customer service and problem resolution by responding promptly and accurately to questions and information requests.
• Monitor portfolio-specific reports and adhere to established Berkadia policies and procedures for addressing open items or issues.
• Handle problem situations in conjunction with assessment of loan documents and investor guidelines.
• Ensure compliance with loan document and lender requirements by collaborating with applicable business units as needed.
• Consult with management or other internal colleagues as necessary on complex or escalated matters.
• Develop personal technical skills by completing appropriate training courses and meeting annual training hour requirements.
• Perform other related duties, as assigned.

We are passionate about your growth, so to achieve success in this role you should have: 

• Possess exceptional communication abilities, with proficiency in both written and verbal forms, essential for clear and effective client interactions and internal communications.
• Strong ability to collaborate effectively within team settings and adapt swiftly to evolving business environments, maintaining productivity and focus.
• Commitment to upholding confidentiality, with a strong adherence to organizational policies and procedures, ensuring integrity and trust in handling sensitive information.
• Exhibit meticulous attention to detail, ensuring accuracy and consistency in all tasks
• High proficiency in MS Office Suite (Excel, Outlook, Word)
• 1-3 years of experience in a related position 

We believe People Matter, so we offer benefits that go beyond:

• Monthly paid volunteer hours and donation matching to benefit our communities 
• Employee Resource Groups that help you grow with us
• Fertility and family planning services  
• Up to 12-weeks of fully paid parental leave   
• Mental health care, including free counseling sessions:  
• We'll help you fund your learning journey with generous tuition reimbursement 
• Pet insurance discounts 
• And more! 

Be Your Best Self. Be Berkadia. 

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