Client Platform Specialist

Client Platform Specialist

EOS is seeking a Client Platform Specialist to be a key member in a small team with a large technology client. The role will concentrate on the setup, configuration and support of various hardware devices (computers, phones, tablets, VR headsets, AR/MR devices). This position is part of the IT organization, so candidates must be passionate about technology, live customer service and have the ability to thrive in a fast paced, high-pressure environment. A passion for gaming is a plus.

Responsibilities

■ Support day-to-day operational requests that come in through the internal tasking queue

■ Support automated solutions using Powershell, bash scripts, Python

■ Administer and maintain client system management tools (i.e. PC/phone/tablet imaging)

 ■ Administer and maintain mobile device management systems for android and iOS (i.e. ADB/Apple Configurator 2)

■ Identify internal process and automation improvements

■ Provide technical support both remotely and onsite at events 

■ Maintain and manage Windows, Android, iOS, iPadOS images

■ Create and maintain documentation for all processes and troubleshooting guides

■ On-site event support that may include international travel outside of normal office hours

■ Off-site on-call event support outside of normal office hours

REQUIREMENTS

■ At least 2 years of experience supporting MacOS/Windows/iOS/Android in a corporate environment

■ BA/BS degree or equivalent experience in a similar field

■ Experience in a startup environment a strong plus

■ Excellent communication skills and ability to clearly communicate complex technical concepts

■ 1+ years Enterprise Windows client management experience(GPO’s, Chef, FOG, MDT etc.)

■ Experience with mobile device management(MDM) solutions

■ Experience with ADB (flashing/sideloading) 

■ Basic networking skills (DHCP, TCP/IP, FTP, PXE)

■ Familiarity with Windows 10/11 (Windows Deployment, PE, registry, services, tasks)

■ Basic knowledge of Linux environments a plus

■ Experience in building PCs (specifically gaming), with a wealth of knowledge in upcoming and existing PC components a plus

■ This job requires international travel. Accordingly applicants must have a valid passport at time of employment and maintain their passport as long as they are in this position.

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