Client Partner

Location: UK - London (expectation of being in London as required by team/ client)

Work where you do your best — fully remote or hybrid from one of our offices, the choice is yours! 

Department: Client Services

Employment Type: Permanent

About YLD:

Our goal is to help our clients keep moving forward. We work with them to build the skills and capabilities they need to stay ahead of the competition, and we know our success only happens when they succeed. We’re a team of curious, talented people, and we’re committed to making YLD a place where great people want to work, grow, and stay.

We’re a remote-first consultancy specialising in software engineering, product design, and data. Our teams are based across London, Lisbon, and Porto, and we create digital solutions that continue to deliver value long after our work is done.

About the role:

YLD has witnessed tremendous growth, and we are excited to bring on board a new Client Partner.

This position will work full time supporting a few of our clients, collaborating with key stakeholders, and learning from our seasoned consultants in the Agile realm. A background in Engineering, Product Design, Delivery, or similar is a plus, but we embrace diverse experiences.

Your core responsibility will be to support our clients and consultants, ensuring our engagement is seamless and fruitful. With guidance from our senior leadership, you'll gain insights into the direction and strategy of our business.

This role places particular emphasis on Agile team leadership, facilitation, and delivery support, helping to nurture healthy, high-performing teams.

Your day-to-day responsibilities:

• Developing partnerships with our clients, fostering trust, and understanding their needs and concerns.
• Coordinating and motivating team members, as well as provide leadership and direction, with a focus on Agile facilitation (retrospectives, team health checks, continuous improvement).
• Participating in regular account reviews with clients and being a primary point of contact when issues arise. Providing weekly client updates to the wider YLD team.
• Supporting profitability and performance metrics across the engagement, helping ensure timely billing and payment processes.
• Elevating YLD's image within client organisations, contributing ideas for potential improvements.
• Collaborating with our People & Operations team on staffing matters, including participation in the interviewing process.
• Effectively addressing people-centric issues impacting client engagement with guidance from senior members, ensuring team health and collaboration remain strong
• Responsible for documenting actions and follow-ups, and making sure these are implemented in the most effective way possible.

Preferred qualifications:

• Some experience in a software development consultancy or a similar environment.
• An understanding of consulting and stakeholder management.
• Great organisational skills, can stay on top of things and work in a well-organised way.
• Familiarity with software delivery in varied settings; previous roles within a delivery team are advantageous (e.g. Scrum Master, Agile Coach, Delivery Lead) are advantageous.
• Strong communication skills, with an aptitude for building professional relationships.
• The ability to think strategically and tackle issues with a pragmatic approach.
• Strong facilitation, diplomacy and negotiation skills, enabling you to have difficult conversations with the client and team, and to guide teams toward continuous improvement.
• Financial acumen and a commercial mindset, while being equally comfortable supporting team health and delivery effectiveness.
• A commitment to diversity, fairness, and inclusion.

You should apply if you are:

• Self-motivated, proactive and always looking for ways to improve and develop yourself;
• A good communicator, both in writing and verbally. You’ll be able to explain technical ideas and concepts in business-friendly language;
• Detail oriented;
• Possess strong problem-solving skills that balance innovation with pragmatic technology choices to solve business needs;
• Used to working in a team-oriented, collaborative environment;
• Analytical and problem-solving-oriented;
• A genuine believer in diversity and fairness.

Benefits you’ll receive:

• Company Private Health care
• Enhanced fully paid maternity and paternity leave for up to 6 months
• Enhanced pension scheme 
• 25 days annual holiday (excluding Public Holidays)
• £2000 annual learning and development budget for training courses and conferences
• £300 annual allowance for additional hardware
• Wellbeing & Performance Support via Oli including Therapy and Coaching
• Discretionary Bonus (depending on Company performance and results)
• Generous referral schemes

Our typical Recruitment Process looks like this:

• Intro call with someone from the Talent team (30/45 mins)
• 1st interview with our Senior Client Partner and one of the Client Partner Team (30/45 mins)
• Facilitation exercise with our Head of Client Services and Senior Client Partner (~1 hour)

We live and breathe our values, and know you will too:

• Growing every day
• Including everyone
• Relationships built on honesty and ethics
• Inspiring solutions
• Winning together

We’re an equal-opportunity employer and value diversity of all kinds. We don’t discriminate based on race, religion, colour, national origin, gender, sexual orientation, pregnancy or maternity, age, marital status, or disability status. Likewise, we also offer a remote-first working environment, meaning that flexible working and work-life balance come as standard for all employees.