At Kantox, we are looking for a Client Operations Specialist to join our amazing client transaction services team and hold an important role in the organisation 🚀.
This job is for you if you are looking to develop your career in a disruptive environment. In this role, you will be part of the client transaction service team which is essential to ensure smooth operations within Kantox.
Role Summary:
As a Client Operations Specialist at Kantox, you will play an important role in ensuring the smooth operation of our client transaction services team. You will be responsible for managing incoming client queries, maintaining our customer support platform, and generally assisting clients with their requests. The ideal candidate should have 2-3 years of experience, preferably in an operations team in a Fintech or SaaS company, and possess strong communication and problem-solving skills. French language skills are a plus for this position.
Meet The team:
What would you be doing:
- Assisting and answering clients queries via our customer support app or via phone.
- Collaborating with multiple teams and stakeholders to help solve a client issue or query.
- Develop and maintain customer support processes and procedures with other teams and stakeholders to make sure new product roll out is supported.
- Proactively chase internally on tickets and making sure that KPIs and SLAs are met.
- Elaborate new Service KPIs and monitor existing ones.
- Maintain the Kantox customer support platform.
- Assist in transaction related tasks in scope for the team.
- Helping and training clients on the usage of the Kantox suite of products.
The ideal candidate should have:
- Bachelor's degree in Finance, Business, or related field.
- Previous experience in an operations role within a Fintech or SaaS company.
- A general understanding of the payments industry as well as a general understanding of FX trading and hedging.
- Great communication skills, not afraid to pick up the phone to call a client to offer help when needed.
- Data-driven mindset with the ability to extract and analyse data.
- Strong organisational and time-management skills.
- Ability to work in a team and meet tight deadlines.
- Proactive problem solver with a client-centric approach.
- Detail-oriented and highly self-motivated.
- Proficiency in English and in French;
- Understanding of Zendesk or similar customer support platforms would be appreciated.
Our culture:
- An environment of innovation, accountability, and constructive feedback.
- A diverse and multicultural team of over 40 different nationalities.
- Grow your role and build your career with our learning and development opportunities.
- A collaborative and inclusive culture of sharing and teamwork.
- Hybrid working and flexible hours so you can work when and where it suits.
- Some testimonials: “The culture and the people at Kantox make me want to recommend Kantox as a place to work. There is a good balance between learning and growing and support from fellow team members. I feel like the people are very welcoming and make Kantox an easy place to feel at home."
What we offer:
- Competitive salary
- Sponsored learning budget
- Free private health insurance
- Free Spanish, English and French lessons
- Relocation package if needed
- Flexible working hours with an intensive Friday schedule
- 36 days of annual vacations
- Gym discounts and free sport activities
- Restaurant Ticket with monthly credit and regular cross-team lunches
- Fresh fruit and unlimited coffee
- Office with 360-degree views of Barcelona
Our Commitment to Diversity, Equity & Inclusion:
Kantox is deeply committed to diversity, equity and inclusion both in our hiring practices and in our experiences as a Kantox employee.
We’re proud to be an equal opportunity employer, and encourage all applicants regardless of race, religion, or belief (if any), colour, nationality, ethnic or national origin, gender, gender identity, pregnancy and maternity, sexual orientation, age, marital and civil partnership status, or disability status.
