Client Operations Analyst

About Omeda

Omeda is an enterprise software company that unifies subscription management, customer data, and email and marketing automation into a single platform. By enabling clients to seamlessly manage, activate, and monetize their audiences, Omeda helps improve lead generation, drive engagement, reduce churn, and increase revenue—all through one integrated solution.

About the Role

Omeda is hiring a Client Operations Analyst to help scale and strengthen our Client Success organization. This mid-level role sits within the Client Experience (CX) team and works closely with Client Success, Support, and Enablement to ensure our teams are operating efficiently and using data to drive consistent customer outcomes.

The Client Operations Analyst will focus on Client Success Operations (CS Ops)—analyzing customer and platform data, improving CS processes, and delivering insights that support retention, expansion, and long-term customer value.

What You’ll Do

Client Success Operations & Execution

• Own and maintain core CS reporting and dashboards used by Client Success leadership and frontline teams
• Analyze CS workflows, account coverage, and engagement patterns to identify inefficiencies and improvement opportunities
• Support operational initiatives that improve scalability, consistency, and visibility across the customer lifecycle

Customer Health & Data Analysis

• Monitor and analyze customer health signals using platform data such as audience growth, email trends, engagement, and product adoption
• Identify trends, risks, and opportunities across the customer base and surface actionable insights
• Support QBRs, renewal planning, and strategic account reviews with data and analysis

 Commercial & Retention Support

• Partner with Client Success Managers to provide data-backed insights that support renewals and expansions
• Help quantify customer outcomes and value delivered through the Omeda platform
• Assist in identifying leading indicators of churn risk and expansion opportunity

Enablement & Cross-Functional Support

• Translate insights into practical enablement materials, playbooks, and best practices for CS teams
• Collaborate with Support, Product, and Go-to-Market teams to align on customer insights and operational needs
• Support onboarding and ongoing training with operational and data-driven guidance

What You’ll Bring

• 3–5 years of experience in Client Success Operations, Customer Operations, Revenue Operations, or a related analytical role
• Strong analytical skills with experience working directly with customer or SaaS platform data
• Ability to build, maintain, and interpret dashboards, metrics, and KPIs related to customer health and engagement
• Comfort working cross-functionally with Client Success, Support, Sales, and Product teams
• Proficiency with Excel/Google Sheets and BI or reporting tools; familiarity with CRMs and CS platforms is a plus

What Success Looks Like in This Role

• CS teams have clear, trusted reporting to guide priorities and decisions
• Customer health risks and opportunities are identified earlier and more consistently
• CS workflows are more efficient and scalable as the business grows
• Customer value and outcomes are easier to quantify and communicate

Why Omeda

This role is ideal for someone who enjoys working close to the business, owning operational execution, and using data to improve how Client Success teams operate and deliver value to customers.

Omeda is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status