Client Onboarding Specialist (Day shift), Bulgaria

AI overview

Support client onboarding by ensuring compliance through detailed customer due diligence and KYC processes while collaborating with cross-functional teams to enhance operational efficiency.
Job Responsibilities:
  • Perform the due diligence on new customers, requesting the KYB/KYC information, documentation, review and verification of received documentation and making an analytical risk assessment;
  • Perform Know Your Customer/Business reviews during customer onboarding, as well as subsequent monitoring based on internal policies;
  • Investigate high risk clients and report as necessary, including Politically Exposed Persons, and obtaining all necessary documentation to complete the customer files;
  • Participate in composing KYC/KYB - related operational policies and procedures;
  • Periodically evaluate existing customers according to established policies and procedures;
  • Maintain continuous contact with customer in order to keep customer files updated;
  • Process amendments on customer records in various applications;
  • Provide support and knowledge sharing to cross functional teams in Operations;
  • Assess ongoing work streams and provide feedback for operational improvements;
  • Achieve individual and team goals, based on quantitative and qualitative standards;
  • Have a thorough understanding of client’s business and related parties in order to monitor client’s activities;
  • Specific projects which may rise from time to time.
  • Job Requirements:
  • Relevant Bachelor's degree is mandatory;
  • Experience in client onboarding;
  • Experience in the field of fintech is a plus;
  • The Analyst should preferably have basic knowledge of the applicable legislation in the field of financial technologies/services;
  • The Analyst must have a reasonable understanding of the Company’s business;
  • The Analyst must be able to communicate effectively with people at all levels both inside and outside the Company;
  • Strong written and verbal communication skills;
  • Excellent decision making skills, effective problem solving skills, as well as skills to work independently and in team;
  • Integrity, initiative, perseverance, discretion, ability for respect the personal dignity and rights of each employee, interest in fintech and services and motivation to occupy the position;
  • Microsoft Windows knowledge and data management is considered a plus;
  • English language; excellent computer literacy;
  • Additional language is a plus.
  • #LI-Onsite

    Life @ Crypto.com
     
    Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.
    Transformational and proactive working environment. Elevate employees to find thoughtful and innovative solutions.
    Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.
    Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.
    One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet. 
     
     
    Are you ready to kickstart your future with us? 
     
    Benefits
     
    Competitive salary 
    Medical insurance package with extended coverage to dependents 
    Attractive annual leave entitlement including: birthday, work anniversary
    Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.  
    Work Perks: crypto.com visa card provided upon joining 
     
    Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.
     
    About Crypto.com:
     
    Founded in 2016, Crypto.com serves more than 150 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.
     
    Learn more at https://crypto.com
     
    Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.
     
    Personal data provided by applicants will be used for recruitment purposes only.
     

    Perks & Benefits Extracted with AI

    • Crypto.com visa card: Work Perks: crypto.com visa card provided upon joining

    Crypto.com is on a mission to accelerate the world’s transition to cryptocurrency. Through the Crypto.com Mobile App and Exchange, you can buy 250+ cryptocurrencies and stablecoins, such as Bitcoin (BTC), Ethereum (ETH), Cardano (ADA), Solana (SOL) and...

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