Client Onboarding Manager

About Us:

Here at Tarro, we build products that empower small brick-and-mortar restaurants by liberating them from the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our multi-product ecosystem offering AI-enabled order taking, delivery enablement, payment solutions, and point-of-sale software. At Tarro, we use a combination of bits (technology) and atoms (people) to solve real-world problems facing small business owners.

We obsess over placing our customers first and working backwards from there. When our customers succeed, we succeed. The restaurant industry in the US is over a $1 trillion total addressable market (TAM), but remains relatively underserved by technology. Large chains are able to afford expensive tech that gives them a huge advantage; we believe that small restaurant owners deserve access to the same technologies at an affordable price.

Tarro has been profitable for nearly a decade and seen 5x revenue growth in the last three years. As of our last fundraising round in mid-2022, we were valued at $450M and have since seen substantial growth across customer acquisition, product development and company headcount. Thousands of loyal restaurants have entrusted Tarro with their success, and together we have supported nearly 20 million customers. We are proud to be named one of Built In’s top companies to work for in 2024.

To learn more about our culture, values and how you can be a part of helping mom & pop restaurants thrive, please visit us here!

What We’re Looking For:

As we enter our next phase of growth, Tarro is looking for a Client Onboarding Manager to join our Menu Content team! The Menu Content team is the backbone of our operations, responsible for developing and maintaining the shared menu database that enables our AI voice agents to take orders seamlessly. This role is critical to delivering an exceptional client onboarding experience and ensuring our restaurant partners are set up for success from day one.

As the Client Onboarding Manager, you will guide the restaurant onboarding process, manage menu accuracy and quality, and coordinate a small team of Menu Specialists to ensure that speed, precision, and excellence are always achieved. You will be the bridge between clients, internal teams, and our technology — making sure our restaurant partners can thrive on Tarro.

What You’ll Accomplish:

• Lead the onboarding process for new and existing clients, conducting interviews and kick-off calls to gather detailed menu and operational requirements.

• Collaborate with Menu Specialists to ensure accurate backend setup across Tarro’s products.

• Perform final quality checks on menus before go-live and monitor the early adoption period to ensure smooth client experiences.

• Manage seasonal and ad-hoc menu changes, confirming details directly with clients and ensuring error-free implementation.

• Oversee menu revalidations and corrections to maintain the highest standards of accuracy.

• Serve as the primary escalation point for menu-related issues and support your team in troubleshooting.

• Drive efficiency by monitoring team performance and identifying process improvements.

• Work cross-functionally with the Voice Platform team to ensure menus are optimized for order-taking.

About You:

• You are a fast learner, capable of mastering complex workflows and tools in a short amount of time.

• You thrive in fast-paced, dynamic environments and adapt seamlessly to shifting priorities.

• You’re a collaborative team player, comfortable guiding and motivating others while also taking feedback.

• You’re detail-oriented, data-driven, and committed to producing high-quality, error-free work.

• You bring strong problem-solving skills, able to identify root causes and propose efficient solutions.

• You have excellent client communication skills, balancing professionalism with empathy for both internal teams and restaurant partners.

• You have advanced proficiency in Excel/Google Sheets and are comfortable using CRM/case management tools such as Salesforce, Zendesk, or Intercom.

• You type quickly and accurately, ensuring efficient data entry and documentation.

• You’re bilingual (Mandarin + English preferred), enhancing your ability to support a diverse client base.

Bonus Points:

• You have prior experience within Tarro’s Menu Live Support team as a bilingual specialist.

• You’ve completed GreenDot Certification, Client Operations Support (COS) certification, and content setup training modules.

• You’ve worked in a startup or restaurant environment and bring empathy for small business owners.

• You bring leadership or mentoring experience, guiding others toward shared goals.

If you don’t meet every requirement, don’t worry. We know great candidates bring diverse experiences. We encourage you to apply even if you don’t check every box.

Tarro is committed to building the best team to empower small businesses to thrive. We believe a diverse workforce is paramount to our success. We welcome talent from all backgrounds — including but not limited to race, sexual orientation, gender identity, age, nationality, religion, veteran status, political affiliation, and disability.