Client Onboarding & Activation Analyst

Viva.com, the 1st Tech Bank in Europe for Businesses, revolutionises omnichannel payments acceptance, offers card issuing, loans and deposit accounts. Viva.com is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device.

Today Viva.com is leading the transition to All-in-One business solutions, powered by its full suite of financial services. To that end, reflecting its holistic approach to business needs, Viva.com has built a dynamic ecosystem featuring over 450 tech partner-innovators in the software and hardware space. Connecting directly to all local payment schemes, alternative payment methods and payment systems across the continent, further strengthens Viva.com’s value proposition. 

Viva.com envisions to provide businesses a value-driven platform to accelerate the adoption of the latest technology. 

The Role

The Client Onboarding & Activation Analyst plays a pivotal role in ensuring that customers are onboarded in compliance with regulatory standards and internal controls. As part of a digitally advanced and AI-enhanced onboarding environment, you will be responsible for executing investigations during various stages of the process, including verifying representation rights, UBO declarations, and addressing discrepancies flagged by our AI-powered systems.
Your work supports the integrity, speed, and regulatory robustness of Viva.com’s customer onboarding and product activation journey across EEA markets.

Responsibilities:

• Perform manual investigations and verifications in cases escalated from automated (AI-driven) checks (e.g. representation, UBO, registry mismatches) prior to or post product activation.
• Verify that the signatories of a business legally represent the enrolling entity by assessing registry data and other structured sources.
• Support the escalation process by reviewing Trade Registry and CRM data and following up with clients when any inconsistencies are identified.
• Collaborate with internal teams to resolve flagged onboarding cases and ensure SLA targets are met.
• Handle customer-initiated and internally escalated requests post-activation, such as changes to account administrators, updates to company details, or other amendments requiring verification and approval.
• Perform regular reviews to ensure the completeness, accuracy, and ongoing validity of customer profiles, verifying that all required data and documentation are up-to-date and aligned with regulatory standards.
  
  At Viva.com, we believe in amplifying human potential through AI. When you join us, you're stepping into a future-forward environment where technology empowers every role, driving smarter, more efficient. 

Requirements

• Minimum 2 years of experience in a related field, preferably within financial services.
• Bachelor’s degree in Business Administration, Finance, Law, or a related field (preferred).
• Solid understanding of UBO requirements and business registries.
• Proficiency in both Greek and English (written and spoken); other EEA languages are a plus.
• Strong analytical skills and attention to detail, with the ability to work in a fast-paced, technology-driven environment.
• Confidence using digital onboarding platforms, CRM systems, and AI-supported tools for verification and decision-making.

Benefits

💸 Competitive compensation package;

🎯Annual bonus based on your performance and targets’ achievement;

🏥 Private health insurance for you and your family;

💻 Top of the Line tools and equipment;

📚 Career development and regular feedback to develop your skills;

🏃🏽‍♂️ Employee Wellness Program like Daily group sessions led by professional coaches.