Client Manager IV

JOB SUMMARY

The Client Manager IV plans, coordinates, directs, and delivers complex multi-channel marketing programs. Serves as primary point of daily contact for assigned clients. Partners with Sales/Strategy/Cross functional support team to determine client goals and objectives, and transition into delivery. Build and lead execution plan. Provides results and ongoing consultation to foster a positive client relationship.

KEY DUTIES/RESPONSIBILITIES

• Serves as main point of contact with assigned accounts, lead effort for implementing and managing ongoing programs/relationships, responsible for overall process management via company policies. Lead internal/external tasks and resources to develop marketing strategies including supervision of agency deliverables, driving schedule, creation assists in providing creative strategy, campaign/project proposal and project costs. Monitor day to day account activities, serving as mentor and coach to other Client Managers across all channels on client/program. 30%
• Creates and maintains documentation related to the new processes and/or procedures; provides status updates at regular intervals through the development process; develops all education related collateral; and conducts all training sessions to appropriate individuals impacted or required to follow new processes and procedures. 15%
• Partners with the Sales/ Strategy/ Cross functional support Teams consulting with clients to understand their business challenges and needs in order to define and propose appropriate marketing strategies and solutions; facilitates the sale of cross-organizational marketing products and services to provide clients with integrated marketing solutions. 15%
• Lead client on boarding, development, nurturing, and ongoing strategic management of a group of key client relationships within Vericast. Oversee delivery activity by helping direct where to go and who to involve taking care of the client (other parts of the company). 10%
• Ensures implementation of all program strategies on time and within budget and may adjust or redirect strategies as needed. Help build out current programs (evaluate, plan, execute, and grow). 5%
• Coordinates with all channels client servicing and delivery teams to meet client requirements and will travel as needed. Participate with the Sales team in the development and presentation of multi-channel marketing strategies and initiatives specifically tailored to client objectives that include one or more of the following media channels: direct mail, digital, and call. 15%
• Performs other duties as required or assigned which are reasonably within the scope of the duties above. 5%
• Assists Sales with client meeting planning and follow up (develop a plan for how to fulfill a need identified in the meeting, troubleshooting, front end development of processes, recap of achievements, etc.) 5%

EDUCATION

• Requires a Bachelor's Degree in Marketing, Communications, Business Administration or related field

EXPERIENCE

• Requires a minimum 7 years' account management experience
• Financial institution experience (deposit, lending or operations), preferred

KNOWLEDGE/SKILLS/ABILITIES

• Knowledge of banking systems such as online banking, payment systems, and/or core banking is helpful
• Strong project management and communication skills, PMP is a plus
• Excellent writing skills
• Consultative skills and problem solver
• Ability to manage multiple engagements and parallel work streams within each engagement, effectively and efficiently
• Unquestionable work ethic, and highly professional

COMMUNICATION AND CONTACTS

• This individual has contact with current clients, potential clients, external vendors, other client support team members, business development executives, and various Harland Clarke employees at various levels, including but not limited to: Marketing Services processes, Client Strategy, Analytics and Business Intelligence, Operations, Digital, Creative, and Project Services, Customer Sales and Service Operations, and IT. This individual has contact with current clients, potential clients, external vendors, other client support team members, business development executives, and various Harland Clarke employees at various levels, including but not limited to: Marketing Services processes, Client Strategy, Analytics and Business Intelligence, Operations, Digital, Creative, and Project Services, Customer Sales and Service Operations, and IT.

PAY: $80,000-$105,000 + 10% bonus

Applications will be accepted through March 20, 2026 after which the posting will be closed and no longer available for submissions.

All employees are encouraged to actively contribute to improvement teams, share and implement innovative ideas, and participate in training and activities to stay informed and up to date on processes and developments.

All employees are responsible for supporting and complying with internal and external audits, to include providing information, performing assigned tasks to ensure compliance, and preparing and maintaining records that confirm key duties identified as internal controls have been performed.  

All employees are responsible for supporting and complying with safety and security policies to promote a safe and healthy working environment.

At Vericast, we recruit, hire, employ, train, promote and compensate individuals based on job-related qualifications and abilities. We do not discriminate against applicants and have a policy of providing a work environment that is free from all forms of discrimination, including harassment based on race, color, religion, national origin or ancestry, sex, sexual orientation, gender identity, disability, genetic information, veteran status, or any other characteristic protected by law. We don't just accept differences — we celebrate them, we support them, and we thrive on them for the benefit of our employees, our clients, and our community. 

Vericast also provides reasonable accommodation to qualified individuals with disabilities or a sincerely held religious belief. If you need to inquire about an accommodation, or need assistance completed a request, please contact your Human Resources Business Partner. 

At Vericast, we don’t just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our clients, and our community. As an Equal Opportunity employer, Vericast considers applicants for all positions without regard to race, color, creed, religion, national origin or ancestry, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other classifications protected by law. Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our Talent Acquisition team at [email protected]. EEO is the law. To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.