Client Implementation Manager

We’re looking for an Client Implementation Manager to join our growing Client Implementation Team. Salary: £30,000-£35,000. Reporting to: Alex Grimmer, Client Implementation Team Lead Location: London with work from home and flexible options, 1-3 days per week in the office.  We are currently rolling out thousands of sensors across the UK, Europe and beyond, and are seeking an Client Implementation Manager to join our growing Client Implementation team. This role will have the opportunity to develop project and customer skills on industry-leading deployments that deliver a societal benefit, while internally working alongside a world-class AI research team with various promotion opportunities as we scale and define our delivery department. We know that diverse ideas and perspectives drive innovation and make us better. We are creating an environment where everyone, from any background, can do their best work. We're an equal opportunities employer and all applications will receive consideration for employment without regard to ethnicity, religion, gender, gender identity or expression, sexual orientation, nationality, disability, age, or social background. If you need any reasonable accommodations to help you perform at your best during the application process, please let us know.  What you'll be doing

Working with Workshop & Technical Operations team to execute complex onboarding plans to streamline the customer through our implementation phase

Using tools to manage customers through onboarding ensuring key actions and milestones are met whilst effectively communicating progress internally and externally

Uncovering, documenting and resolving problems and subsequent solutions during the customers’ onboarding journey

Curating in depth and informative handovers to handover the customer relationship effectively post deployment

What we need from you

Superb communication skills - the role will involve speaking with a wide variety of stakeholders within our customers organisations

Data focused - you’ll be working with numerous datasets and will need the ability to manipulate data and provide analysis

Creative problem solving - complex implementations often throw curveballs, you’ll need to be able to demonstrate an ability to step back from problems with a creative and pragmatic approach to finding solutions

Demonstrably highly organised - we’ll expect you to be able to show a flair for organisation

What we would love to see

Direct experience implementing complex hardware and software solutions

Intermediate to advanced knowledge of Excel/Google sheets

A degree in a technical, scientific or analytical discipline

What we offer:

25 days of holiday

Flexible working hours and work from home

Up to 30 days per year work from abroad

Up to 3 flexible bank holiday days

3% employer pension contribution

£200 total working from home budget

Enhanced parental leave

Up to 3 ‘childcare’ or ‘dependant’ days per year

Mental health support through Spill

Discounted gym memberships through GymFlex

£50 per person per quarter team social budget

Additional entertainment budget and company parties

Office food and drinks

Optional Bupa healthcare and dental care through salary deduction

Eye care vouchers

Seasonal Flu jabs

Cycle to work scheme

Payroll giving through salary sacrifice