Overview
We are looking for a proactive and people-oriented Client-Facing Supervisor to serve as the main point of contact between our company and its clients. This role is responsible for ensuring smooth communication, managing client expectations, addressing concerns, and building strong, long-lasting relationships. The ideal candidate is confident, organized, and highly skilled in handling client interactions with professionalism and care.
Key Responsibilities
- Act as the primary liaison between clients and internal teams.
- Manage day-to-day client communication, ensuring all inquiries and concerns are handled promptly.
- Maintain a deep understanding of client needs, goals, and expectations.
- Monitor and supervise client-related activities, projects, or deliverables to ensure high-quality output.
- Conduct regular check-ins, status updates, and performance discussions with clients.
- Identify opportunities to improve the client experience and escalate issues when necessary.
- Support internal teams by communicating client feedback and aligning operations with client expectations.
- Prepare reports, summaries, and presentations related to client status and performance.
- Ensure client satisfaction and retention through excellent service and relationship management.
Requirements
- Proven experience in a client-facing, supervisory, or customer relations role.
- Strong communication and interpersonal skills.
- Ability to handle challenging client situations with professionalism.
- Excellent problem-solving and decision-making abilities.
- Highly organized with strong attention to detail.
- Experience in coordinating with cross-functional teams.
- Proficiency in communication tools, CRM systems, and standard office software.
Preferred Traits
- Calm and composed even under pressure.
- Empathetic and customer-centric.
- Strong leadership attitude and initiative.
- Ability to adapt to shifting priorities and client needs.
