At Capital Economics, we deliver independent macroeconomic and thematic insights through our real-time digital platform, challenging the status quo and partnering for our clients' success. We don't simply echo the mainstream views; our Economists originate the insights that matter, offering a new perspective that drives superior investment outcomes and profitable decisions.
Our comprehensive coverage spans over 100 economies, and supports banks, financial and commodity markets and real estate sectors. By leveraging our bold insights, real-time and proprietary data services and analysis, clients receive differentiated value, and investors uncover profitable opportunities and identify risks that others miss.
We don't just repeat and report the consensus headlines; using our unique methodologies we challenge them. We provide each member of our community the critical edge needed to navigate complex financial landscapes and make informed, profitable investment decisions.
As a Client Experience Team Lead at Capital Economics, you will oversee strategic relationships with high-value clients while leading a team of Client Experience Managers. This player-coach role combines direct client ownership with leadership responsibilities, driving both individual and team success in delivering exceptional client outcomes.
You will be responsible for ensuring clients derive exceptional value from our products and services, while driving platform adoption, engagement and long-term retention. This role requires deep commercial acumen, regional or segment specific expertise and a proactive approach to client lifecycle management. As a team lead, you’ll also mentor and develop team members, foster a culture of excellence and innovation, and contribute to the evolution of the Client Experience function.
This role offers a pathway to broader leadership roles where you will drive strategy, scale operations, and influence company-wide client experience outcomes.
Key Responsibilities:
Client Lifecycle Management
User Experience & Adoption
Strategic Account Management
Value Selling & Commercial Acumen
Feedback & Product Collaboration
Leadership & Influence
Requirements
The ideal candidate will meet some or all of the following qualifications:
We offer world class training including comprehensive coaching on value selling including AI generated persona role plays. If you are passionate about driving client success and want to be part of a dynamic team, we encourage you to apply. Please submit your CV along with a cover letter detailing your suitability for this role.
Capital Economics is committed to equality, inclusion and diversity. We encourage applications from all candidates regardless of ethnicity, religion or belief, gender, sexual orientation, age, disability or gender identity. If you need reasonable adjustments to be made to the application process to ensure you are not at a disadvantage to other candidates, please include this in your cover letter. This is applicable if you have a disability or if you are neurodiverse/hold neurodiverse traits.
Benefits
ABOUT USCapital Economics is one of the leading independent economic research companies in the world. Our large team of more than 60 experienced economists provides award-winning macroeconomic, financial market and sectoral analysis, forecasts and consultancy, from offices in London, New York, Toronto, and Singapore.Founded in 1999, we have gained an enviable reputation for original and insightful analysis, and have built up a diverse and distinguished client base. The majority are in the financial sector, including some of the world’s largest investment banks and wealth managers, as well as smaller and more specialist firms. But we also have a growing number of corporate clients from a wide range of sectors and industries, and many relationships with governments and central banks, both in advanced and emerging economies.Our publications are packaged into a wide range of services from which subscribers can choose according to their needs (and budgets). These include overview services covering the global economy and financial markets, as well as country and regional services producing detailed research for the US, Canada, Latin America, the UK, Western Europe, the Nordic countries and Switzerland, Emerging Europe, the Middle East, Africa, Emerging Asia, China, India, Japan, Australia and New Zealand. In addition, we offer three Commodities services (an overview service and dedicated coverage of Energy and of Metals) and a suite of Property services (covering the residential markets in the US and the UK and the commercial markets in the UK and Europe).Our economists are available for personal contact via telephone and email, and for presentations and webinars. We also host regular seminars for clients in major centres in North America, Europe and Asia. In addition, we undertake bespoke projects and consultancy.DIVERSITY AND INCLUSIONAt Capital Economics, we are striving to create a diverse workforce and inclusive environment, which we believe are critical to help us make better decisions for the company, our employees and our clients. A diverse and inclusive workplace makes for more innovative, engaged and empowered employees, from whom business strength can be derived. This is particularly important in macroeconomic research, which relies on a diversity of views and opinions to be relevant and insightful.OUR RESEARCH PHILOSOPHYCapital Economics has no business in securities or other financial products. We are therefore independent and have no conflicts of interest. Our loyalties are quite simply to our clients, to whom we pledge to provide full, unbiased coverage and to “tell it as we see it”, whether that is good or bad.Our economic philosophy is broad-based and pragmatic. The worst research is often based on dogma or “black box” computer models. Although we take full account of the monetary aspects of the economy and draw on econometric analysis when required, we do not believe that these approaches offer a unique or necessarily reliable guide to the real world. Instead, they have to be interpreted alongside other data. An understanding of institutional change and new global trends is also essential.We are not afraid to challenge the conventional wisdom and stand out from the pack. This is reflected in our economic and market forecasts, which are often very different from the consensus. We avoid simply reporting past developments and aim instead to provide original and forward-looking analysis, with strong and clear conclusions.When writing about financial markets, we do not make specific trade or asset allocation recommendations. But we do provide detailed analysis and forecasts for the performance of the main asset classes, and always seek to draw out the market implications of our economic views.The paramount values which we seek to uphold are independence of thought, insight, clarity, brevity, accuracy and good judgement.
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