In the role of raisin® Client Experience Coordinator, duties include:
- Technical Support – Provide ongoing account and product support for multiple charitable clients using the raisin® online fundraising system
- Training – Train clients on all aspects of the raisin® product (web-based and in-person)
- Tracking – Ensure that CRM tool is kept up to date with all account activities, opportunities and contact details. Ensure that support time is accurately tracked and billed
- Marketing – Support marketing initiatives (online and print) as directed
- Business Development – Provide ongoing business development support as directed
- Product Development – Assist in identifying features for future product development as directed
What We Can Offer You:
- A stable but growing, exciting company that’s been around for more than 20 years
- Competitive salary
- Comprehensive health and benefits package
- Team building and social events
- Fun, intelligent co-workers to support through challenges, changes, and improvements
- We are located in the Junction neighbourhood of Toronto, however, during the current climate, remote employees who are a Canadian permanent resident, or have a valid work permit for Canada will also be considered if a strong fit.
This position is full time, Monday to Friday. Salary Range: $44K - $50K, commensurate with experience.
COVID-19 & Precautions:
Currently A.K.A.'s entire team is working remotely. As such, all training, on-boarding, and the fulfilment of the role will be carried out remotely until further notice. However, A.K.A. reserves the right to request in-person, onsite meetings, as long as Ontario Health and Safety COVID-19 protocols are met. In the future, once this situation changes, candidates need to be able to work (at least part-time) on site at A.K.A.'s soon-to-be fully-renovated office in the Junction neighbourhood of Toronto, ON.
Requirements:
- 1-2+ years professional account support
- Post-secondary degree or diploma (preferably communications, fundraising, marketing or technology)
- Key values of honesty, integrity, professionalism and passion for customer service and technology
- Experience supporting or using digital technologies and web-based software
- Excellent written and verbal communication skills
- Able to communicate technical concepts to a non-technical audience
- An understanding of and passion for charities and fundraising
Nice to Haves:
- Experience in a Digital or Marketing Agency environment
- An interest in or passion for Not-For-Profits and volunteering
- Bilingual (English/French)
- Most importantly, you must be positive, highly organized, and enjoy challenges
- Not-for-profit & fundraising experience
- Web development & software development, HTML & CSS
- Customer service
- CRM systems (HubSpot & Salesforce)
- Project management
- Sales experience, including prospecting and cold-calling
For additional information about AKA raisin and the parent company, A.K.A. New Media, please be sure to visit the following websites:
AKA raisin (The Product): www.akaraisin.com
A.K.A. New Media Inc. (The Parent Company): www.akanewmedia.com
Please attach a resume that describes your specific contribution/role on any projects mentioned in resume.
Only shortlisted candidates will be contacted. Please no recruitment agencies.
