The best of both worlds. That is what a position with Infopro Digital offers you. We are first a global company with 4,000 employees and annual revenues of over half a billion dollars, with a presence in 18 countries. Through our market-leading brands, we serve five professional communities – risk and insurance, automotive aftermarket, construction, retail, and industrials – enabling our clients to make informed business decisions and create new opportunities.
Secondly, our global brands focused on the financial services industry, known collectively as Risk Global, is a 300-person organization with offices in Hong Kong, London, Nashville, and New York. Working at Risk Global means being part of a company that has strong financial backing, while at the same time giving you the power to truly make a difference.
Our marketing team plays a critical role in shaping the success of our industry-leading B2B financial products and services. We are looking for a Head of Customer Success and Client Engagement to lead our Risk.net subscriptions team and maximize subscriber retention through improved engagement strategies. This role will be based in our London office with hybrid working options available.
We’re looking for an experienced and strategic leader to head up our customer success and client engagement function for Risk.net subscriptions. Reporting into the marketing function and collaborating closely with sales, digital, data, and editorial teams, this role will spearhead a newly established team to drive subscriber engagement and retention.
You will:
Requirements
ATTRIBUTES & ESSENTIAL CRITERIA
KEY COMPETENCIES
KEY METRICS FOR SUCCESS
Benefits
We know great people make great companies. Infopro Digital is defined by people and passion, and powered by knowledge and innovation. Everything we do is centred on trust, integrity and respect. Our collaborative approach drives creativity across our markets; and our focus on giving teams ownership allows us to build an entrepreneurial culture where our people and brands can thrive and grow.
We run a Foundation which supports a number of charities. Staff can volunteer to contribute their skills and expertise to make a meaningful difference to the lives of others.
In addition to a competitive salary we offer the following benefits:
At Infopro Digital, we are driven by core values such as entrepreneurial spirit, constant customer focus, promoting diversity, striving for significant impact, and a collaborative culture. By joining us, you become part of a dynamic community that embraces these values on a daily basis, shaping the future with passion and commitment.
Diversity is one of our core values. We are convinced that our teams, drawn from all backgrounds and with different backgrounds and experiences, are one of the key drivers of our success. The Group is committed to a policy of equal opportunities and inclusion, from recruitment to career development, and we strive to provide an equitable working environment to promote the well-being of our teams.
Infopro Digital is a B2B group specialising in information and technology. With a presence in 18 countries, the group has 4,000 employees of 55 nationalities.
Infopro Digital connects professional communities.
Our brands are leaders in the five key economic sectors: construction and public sector, automotive, industry, risk & insurance, and retail.
With our solutions, our customers make informed decisions and companies develop their business and sustainable performance.
#INDPREM
Infopro Digital delivers thought-provoking intelligence to bring clarity to the world’s most complex markets. Our global team of analysts, journalists and producers helps you connect the dots in the global finance and insurance markets to understand the inter-relationships between risk management, risk transfer, policy, technology and innovation. We are focused on helping you achieve the best results – either to generate new business opportunities or track emerging best practice – with our unique intelligence. Our Promises We provide an AUTHORITATIVE account of market trends, using an analytical approach based on multiple perspectives to bring clarity and insight to complex topics. Our COLLABORATIVE approach brings people and solutions together from across our markets to drive innovation and address industry challenges. We deliver THOUGHT-PROVOKING content, we break new ground and explore new territories, uncovering the potential for disruption and enabling change through valuable, actionable insights. Values Nothing is more important than our INTEGRITY. Impartial and trustworthy content is at the heart of who we are. We are here to create an IMPACT and to add value externally for our customers and internally for our teams We have a VISION of where our markets are heading. Our role is to think big, identify and explain shifts in our markets. We deal in trendlines rather than headlines. We are RESILIENT. Our customers rely on us, so we have to be here for the long term, anticipating and adapting to new dynamics in our markets and our own industry. We create unique, in-depth and proprietary information valued by the experts who transfer and manage risk in the world’s financial markets our information considers the inter-relationship between Policy, Regulation, Structuring, Trading, Investing, Technology, Best Practice and Innovation. Our clients “connect the dots”, generate new business opportunities and improve their operational efficiency using our intelligence solutions.
Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.
Engagement Manager Q&A's