Client Engagement Lead 

Are you a people-first leader who loves creating structure in ambiguity, lifting team performance, and building meaningful client relationships? This is your chance to step into a role where your work drives real community impact - while shaping the future of a growing national program.

We’re partnering with a leading not-for-profit home care provider that delivers essential services to older Australians in regional areas. With the aged care sector shifting rapidly and competition increasing, this organisation is focused on ensuring clients and families clearly see the value of their care and choose to trust them on their journey.

They’re now seeking Client Engagement Lead to join their growing team.

Why join?

• Fully remote – work from home anywhere in North QLD

• 6 month fix contract then perm working full time hours each week

• $43.72 ph + super whilst on fixed term

• $86,383 + super + NFP salary packaging once perm

• Be part of a purpose-driven, compassionate organisation making real impact

• Equipment provided, with opportunities to attend community activities/events

About the role

As our Client Engagement Lead, you’ll guide a team of 10+ Client Consultants who support clients through inbound and outbound engagement. You’ll oversee escalations, coach the team on quality conversations, and ensure we’re qualifying client needs with care, curiosity, and consistency.

You’ll be hands-on, sales driven, empathetic, analytical, and solutions-focused - balancing daily operations with strategic thinking. As we evolve, you’ll play a major role in building processes, embedding structure, and identifying opportunities to improve how we engage and support our clients.

This is a perfect role for someone who is confident leading in an environment that’s still growing, shaping, and scaling.

What You’ll Be Doing

• Oversee day-to-day client engagement including inbound/outbound calls, escalations, and stakeholder liaison

• Play a key role in embedding sales-driven practices that feel authentic, empathetic, and aligned to our community mission

• Use your sales expertise to improve conversion, nurture client relationships, and strengthen outcomes

• Coach, mentor, and inspire a team of consultants - supporting capability, culture, and performance

• Explore add-on service opportunities that enhance client outcomes

• Analyse trends and insights, providing recommendations to senior leaders

• Identify opportunities to streamline workflows and elevate the client experience

• Ensure we meet growth, retention, and client satisfaction goals

About you

You’re the type of leader who:

• Has strong, proven experience in sales or conversion-focused roles, ideally blending performance with empathy

• 12 months + Team Leader experience 

• Thrives in ambiguity and enjoys building from the ground up

• Uses data and insight to improve performance

• Is confident coaching others through difficult conversations

• Is commercially minded while still deeply client-centred

• Can balance daily operations with high-level thinking

• Is proactive, process-driven, and excellent at prioritising

Next steps

Interviews will take place over the next fortnight, with immediate starts available. 

If you’re ready to combine your sales skills with compassion and community impact, we’d love to hear from you.

Apply today and help shape the future of aged care in Tasmania.