Client Due Diligence Manager (Banking)

payabl. empowers businesses to grow through payments innovation and banking services. Our ambition is to expand our strong portfolio of global financial services we provide to businesses and make them all available in one place on our platform we call payabl.one. As a licensed financial company with principal membership with card schemes, we specialize in global payments and providing businesses with multi-currency accounts.

About the Role:

The Client Due Diligence (CDD) Manager is a critical member of payabl.’s centralised CDD Team, dedicated to standardising and enhancing the global onboarding process across all products and regions. This team plays a key role in boosting operational efficiency, ensuring regulatory compliance, and strengthening risk management as payabl. expands internationally.

In this role, you will lead the full due diligence process for merchants, partners, and third parties, ensuring all onboarding activities meet internal and external compliance requirements. You will act as the main point of contact for clients during onboarding and work closely with teams across Sales, Risk, Product, AML, and Finance to deliver smooth and compliant client experiences.

We are particularly interested in professionals with strong experience handling banking-related merchant cases—such as onboarding for business accounts, EMI services, or virtual IBANs. Broader experience in payments, card acquiring, or POS solutions is also valued.

Location: Cyprus, UK or Lithuania
Reporting to: Head of Compliance & MLRO UK

What You’ll Do:

• Customer Due Diligence (CDD): Perform end-to-end onboarding, review merchant cases, and conduct thorough risk assessments to determine appropriate client classifications.
• Approval & Escalation: Approve low- and medium-risk customers; escalate high-risk or complex profiles to the regional MLRO/AMLCO with detailed analysis.
• Client Communication: Guide clients through the onboarding process, clearly explaining requirements and gathering documentation to meet regulatory expectations.
• Due Diligence & Screening: Verify corporate structures, UBOs, and operational models. Conduct PEP, sanctions, and adverse media screening, escalating risks as needed.
• Cross-Functional Collaboration: Work closely with AMLCOs/MLROs and internal stakeholders to align onboarding procedures and submit suspicious activity reports (SARs) where applicable.
• Documentation & Compliance: Maintain audit-ready files in compliance with internal policies and applicable KYC/AML regulations.
• Stakeholder Support: Provide due diligence support across departments (AML, Legal, Risk, Product, Sales, IT) and respond to external requests from banks and third-party partners.
• Audit Readiness: Assist in internal audits and regulatory inspections by preparing and presenting appropriate documentation.

Who you are:

You are an experienced compliance professional with a background in fintech, banking, or payments. You bring both technical expertise and the interpersonal skills needed to manage complex due diligence cases with confidence and clarity.

What we are looking for:

• 5+ years of experience in AML, CDD, or risk management within fintech, banking, or payments.
• Strong knowledge of CDD/KYC processes, AML regulations, and compliance frameworks, preferably in Cyprus or Lithuania.
• AML certification (e.g., CAMS or equivalent) required.
• Experience handling B2B clients, particularly in banking and acquiring sectors.
• Ability to explain compliance requirements clearly and manage client relationships.
• Confident working autonomously and making decisions when needed.
• Proficiency in screening tools, risk assessment frameworks, and case management systems.
• Strong analytical skills with the ability to multitask and act quickly.
• Fluency in English is essential; proficiency in a local language is a strong advantage.
• Proactive and results-driven, with a positive approach to overcoming challenges.

The perks of being a payabl.er:  

• Drive in Style: Enjoy the added perk of a company car, provided upon completing one year of employment—subject to performance and availability
• Future-Proof Your Finances: Jump on board, and after your probation period, we'll kickstart your Provident Fund
• Grow Without Limits: Our environment is all about nurturing your talents and fueling your ambition with endless opportunities for professional development. 
• Speak Like a Local: Greek language classes, offered twice a week for all team members.  
• Shop and Save: Get exclusive access to a discount card at various local businesses.  
• Multicultural Workplace : Thrive in a company that celebrates diversity and values your unique contributions. Here, every perspective is appreciated, and every voice is heard. 
• Lead the Charge in Pioneering Projects: Be at the forefront of innovation by playing a key role in groundbreaking projects.  
• Max Out Your Downtime: With 25 days off plus public holidays, and an extra 10 days for when you're under the weather, we make sure you have ample time to relax, recharge, and return brighter. 
• Support for Your Educational Aspirations: We're here to support your educational pursuits because we believe in investing in your growth. 
• Wolt Your Way Through Lunch: Enjoy a Wolt lunch allowance of €150 per month.

( The benefits list above states the benefits for the Cyprus location only. As the role is open to multiple locations, though the benefits list will differ depending on your location. )

🚀 Our Hiring Process:

First Interview: Conducted by the Talent Acquisition team (30-40 min).

Second Interview: 1-hour Deep dive with Head of Compliance & MLRO UK.

Final Behavioral Interview - Focused team fit, with participation from Head of Compliance & MLRO UK & Sales Expert (1-1.5hours).

Let's embark on a journey to redefine the landscape of payments together. We're not just offering a role; we're inviting you to be a part of something bigger. Join our team, and let's innovate, disrupt, and lead the future of payments. Together, we can make an impact that resonates. Welcome to the team! 

If this role seems like a good match, please submit your resume all applications are treated with the strictest confidentiality. Please note that we may keep your CV for a period of one (1) year for future relevant job opportunities. For more information about how we process your data please see our privacy policy at https://www.payabl.com/privacy-policy