Client Director (on-site)

Client Director (on-site) - Plano, TX

Welcome to Ziosk, where we empower restaurants to focus on what matters most: the guest experience!

Have you ever used a tablet to pay at a restaurant? We pioneered the pay-at-the-table concept and we’re cooking up a plan to transform the restaurant industry. Our recipe for success has been adapting and growing to exceed the needs of our clients, such as Olive Garden, Texas Roadhouse, Chili’s and more – helping them create an experience that keeps guests coming back. Today we have a full menu of solutions, from hardware to software to cloud-based and AI driven products, all focused on helping them create the best guest experience possible to grow their bottom line.

Our secret sauce? Our people! Every day, they’re cooking up bold solutions, making Ziosk the leading pay-at-the-table provider in the industry.

Want a seat at our table? The Client Director will lead our customer success strategy, overseeing the full post-sale lifecycle including onboarding, engagement, retention, and account growth. This leader will drive client satisfaction and revenue expansion while building/managing a high-performing team (directly and indirectly). 

The Main Course – Responsibilities 

• Define and lead the customer success and account management strategy.
• Build and manage a high-performing team of client-facing professionals (directly and indirectly).
• Foster strong relationships with key clients to ensure satisfaction and long-term value.
• Partner with Sales and Product to support renewals, expansions, and customer feedback loops.
• Track and improve KPIs such as retention, growth, and customer health.
• Act as a strategic advisor to key restaurant groups and enterprise clients.

Strategic Account Management & Growth

• Enterprise Account Strategy Development: Ability to create and execute long-term, customer-specific account plans aligned with both client goals and company growth targets.
• Revenue Growth & Upsell/Cross-sell Execution: Proven ability to identify and capitalize on revenue opportunities within existing accounts.
• Customer Success Orientation: Understanding client objectives and ensuring the SaaS solution delivers measurable value and outcomes.

Leadership & Team Management

• Goal Setting & Performance Management: Skilled in setting clear KPIs and targets for accounts and driving accountability.
• Organizational Alignment: Collaborating with product, engineering, operations, and sales to align efforts around client needs, growth opportunities, and renewals.

Client Relationship & Stakeholder Management

• Executive Relationship Management: Building trust-based relationships with senior stakeholders (VP/C-level) within client organizations.
• Strategic Communication & Influence: Ability to communicate complex value propositions and influence both internal and client-side stakeholders.

Revenue Management

• Managing revenue forecasts, budgeting, and reporting for existing accounts.

Operational Excellence

• Process Optimization & Scalability: Designing and improving client management processes for scale, efficiency, customer satisfaction and revenue expansion.
• Customer Lifecycle Management: Oversight of onboarding, adoption, renewal, and expansion stages across client portfolio.

What You Bring To The Table – Qualifications

• Experience working with POS integrations, loyalty programs, online ordering, and restaurant analytics tools.
• Familiarity with change management and enterprise onboarding best practices.
• 10+ years of experience in customer success, client services, or account management, ideally in SaaS or restaurant/hospitality technology.
• Exceptional communication, presentation, and relationship-building skills.
• Ability to thrive in a fast-paced, growth-stage environment.
• Proven track record of exceeding quotas.
• Experience at selling complex solutions to organizations.
• Exceptional influencing and problem-solving skills.
• Strong contract negotiation and contract management skills.

Industry and Product Knowledge (Preferred)

• SaaS Industry Knowledge: Understanding SaaS business models, metrics and trends in enterprise restaurant technology.
• Technical & Product Fluency: Ability to understand the platform capabilities to drive strategic conversations and discovery with clients to reinforce and create customer value and product positioning.

Client Director Success Metrics

• Retention & Revenue Growth.
• Sales Enablement.

Ziosk is an Equal Opportunity employer offering competitive benefits and compensation. Candidates must be eligible to work in the U.S. and be able to commute to Plano, TX daily. Applicants must be authorized to work for any employer in the U.S. No agencies or third-party recruiters, please.